A go card allows you to travel on all TransLink bus, train, ferry and tram services. You can also use it to hire a CityCycle.

go card operates in the following areas: 

  • Brisbane
  • Ipswich
  • Redlands
  • Logan
  • Moreton Bay
  • Gold Coast
  • Sunshine Coast. 

At present, go card does not operate in Cairns, Mackay or Toowoomba areas. 

To use, simply:

  • top-up your card
  • touch on at the start of your journey
  • touch off at the end.

Traveling on a go card is at least 30 per cent cheaper than a single paper ticket. It offers plenty of discounts and ways to save.

Buy your go card today!

Select your go card

go card is available for adults, children, and eligible seniors and concession card holders.

Children, seniors and concession go card holders travel at 50% of the normal adult fares.

Tertiary students, job seekers, and asylum seekers need to buy an Adult go card and apply for concessions fares to be activated on the card.

Tickets are also available for tourists and visitors and for business.

Adult

Blue adult go card

15 years and over,
tertiary students, job seekers and asylum seekers

 

Child

Orange child go card

5 - 14 years old (inclusive)

Senior

Maroon senior go card

Current Australian Senior Card holders
Choose a Senior go card or Seniors Card +go

Ready to travel?

To travel, simply touch your go card to the electronic card reader each time you start and finish your trip.

When you touch off, your fare is automatically deducted from your card balance. The card reader will display your fare, along with your remaining balance. 

If you forget to touch on or off, you may be charged a fixed fare at the end of your trip.

For information on how to use and maintain your go card, take a look at our go card user guide (PDF, 1.4MB)

Card reader sounds and lights

The sound and lights will be different depending on your type of card.

The card reader will give:

  • a green light and one beep for adult cards
  • an amber light and two beeps for children, seniors and concession cards.

Getting a red light or a cross? Try again, or try touching another card reader.

Register your go card

When you register your go card online, you can:

  • top-up your card online and over the phone
  • set up auto top-up to always have travel credit on your card
  • protect the money loaded onto your card if it's lost or stolen
  • check your balance and transaction history
  • request a refund or a balance transfer
  • check your expiry date.

If you've recently purchased a new go card, you won't be able to register your card until our backend system recognises it.  In most cases, this will only take a couple of hours, but could be up to 24 hours. 

All go cards are programmed with an expiry date. The date varies depending on the type of go card, for example Adult or Concession. 

You can check your go card's expiry date via your online go card account (registered cards only) or at your local retailer.

Once your card expires, it is no longer valid for travel. You can update the expiry date at any go card retailer or Queensland Rail ticket office. If you don't update it within 90 days of the expiry date, you will need to buy a new card.

Expiry dates for go cards 

  • Adult: 10 years from date of issue.
  • Child: on the child's 15th birthday.
  • Concession:  
  • Senior: 10 years from date of issue.
  • go explore card: one year from date of issue. A one-day pass loaded to the card is valid until the last service on the day you activate the pass.

Update your expiry date

  • If it's been less than 90 days since your card expired, visit your local retailer and ask to update your expiry date.  
  • If more than 90 days have passed since your card expired, you need to buy a new go card to travel. You can then transfer the balance and refundable deposit from your old card. 

Concession card holders:

  • Concession card holders need to present a valid concession ID to update their go card expiry date.
  • If you bought your concession go card online, you need to update your expiry date at a retailer within 14 days of purchase.

Dormant cards

If you don't use your go card for 5 years, your card becomes dormant and you cannot use it to travel. However, you can apply for a refund of any unused credit on your card, along with the refundable deposit.

Your go card travel credit does not expire.

If you don't use your go card for 5 years, your card becomes dormant and you cannot use it to travel. However, you can apply for a refund of any unused credit on your card, along with the refundable deposit.

Top-up reversals

If you top-up your go card:

  • online
  • via auto top-up, or
  • over the phone

and you don't touch on within 60 days, the top-up is reversed and the money will be returned to your credit or debit card.

Your current balance is displayed on the card reader each time you touch on or off.

You can also check your balance online or at your local retailer.

If you've been overcharged, you can report an incorrect fare and apply to have your go card balance adjusted within 8 weeks of the date of error.

To request an adjustment:

Balance adjustments are usually processed within 48 hours.

If your request has been successful, the change to your card balance will show when you touch your go card to a reader. Alternatively, you can check your transaction history online.

You can get a refund on any unused go card travel credit and deposit, minus any outstanding fares, fees and charges. You must surrender your go card and it will be cancelled.

Refund options:

  • Refund direct to your bank -- complete the go card guide to balance transfers and refunds form (PDF, 300KB)
    You'll need to use this option if any of these apply:
    • there is more than $50 on your go card 
    • you did your last top-up
      • online
      • via auto-top, or
      • over the phone
    • your go card expired more than 90 days ago
    • you haven't used your card for more than 5 years (dormant cards).
  • Cash or EFTPOS refund -- visit selected go card retailers
    You can use this option if both of these apply: 
    • your card balance is $50 or less 
    • you did your last top-up at a retailer or fare machine.

Refunds are given in Australian dollars only. Electronic funds transfer (EFT) refunds are to Australia bank accounts only.

You can transfer your balance and refundable deposit from your old card to your new card, if both cards are registered.

Customers who not wish to register their go card should apply for a go card refund.

Balance transfer options:

To request a balance transfer, you can:

Balance transfers are usually completed within 10 business days.

If your go card is registered, call 13 12 30 immediately and we'll block it so it can't be used.

If you buy a new card, you can transfer the balance from your old card.

Register your go card today for peace of mind.

If you're unable to touch on or off, first check:

  • you are touching your go card flat to the card reader
  • nothing is interfering with your card —sometimes the card won't read properly if it's touching another card in your wallet or purse
  • for any marks, scratches or holes —these may have damaged the card and prevent it from working.

If your card still isn't working, it may be damaged or faulty and you'll need to buy a new go card. You can then transfer the balance and refundable deposit from your old card to your new card. 

There are third party applications on the internet and for mobile phones that display go card account balances and other go card information.

TransLink doesn't endorse these products. Customers who provide their go card details to non-TransLink third party applications or non-endorsed service providers are breaching the go card terms and conditions.

You can use your go card to access CityCycle, Brisbane City Council's public bike share scheme.

All charges and fees to use CityCycle are set by Brisbane City Council.

To link your go card or for more information visit the CityCycle website or call the CityCycle HOTLINE on 1300 229 253.

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