A go card allows you to travel on all TransLink bus, train, ferry and tram services across greater Brisbane, Ipswich, Sunshine Coast and Gold Coast regions.
You can also use it to hire a CityCycle.
At present, go card does not operate in Cairns, Mackay or Toowoomba areas.
Travelling on a go card is at least 30 per cent cheaper than a single paper ticket. It offers plenty of discounts and ways to save!
To use, simply:
- top-up your card
- touch on at the start of your journey
- touch off at the end.
Select your go card
Children, seniors and concession go card holders travel at 50% of the normal adult fares.
5 - 14 years old (inclusive)
Current Australian Senior Card holders
Choose a Senior go card or Seniors Card +go
Ready to travel?
To travel, simply touch your go card to the electronic card reader each time you start and finish your trip.
When you touch off, your fare is automatically deducted from your card balance. The card reader will display your fare, along with your remaining balance.
If you forget to touch on or off, you may be charged a fixed fare at the end of your trip.
For information on how to use and maintain your go card, take a look at our go card user guide (PDF, 1.6MB)
Card reader sounds and lights
The sound and lights will be different depending on your type of card.
The card reader will give:
- a green light and one beep for adult cards
- an amber light and two beeps for children, seniors and concession cards.
Getting a red light or a cross? Try again, or try touching another card reader.
Register your go card
When you register your go card online, you can:
- top-up your card online and over the phone
- set up auto top-up to always have travel credit on your card
- protect the money loaded onto your card if it's lost or stolen
- check your balance and transaction history
- request a refund or a balance transfer
- receive SMS or email notifications (you can choose the type of notifications you receive)
- check your expiry date.
If you've recently purchased a new go card, you won't be able to register your card until our backend system recognises it. In most cases, this will only take a couple of hours but sometimes it could be up to 24 hours.
All go cards are programmed with an expiry date.
The date varies depending on the type of go card, for example, concession go cards expire the same day as your Concession ID. Adult go cards are all programmed to expire after 10 years.
Once your card expires, it is no longer valid for travel. So it's a good idea to update it BEFORE this happens.
Expiry dates for go cards
10 years from date of issue.
on the child's 15th birthday.
10 years from date of issue
Check your go card's expiry date via your online go card account (registered cards only).
How to update your expiry date
- Visit selected go card retailers or Queensland Rail ticket offices (only in South East Queensland) and ask to update your expiry date. Then you can continue to use your go card.
- If more than 90 days have passed since your card expired, you need to buy a new go card to travel. You can then transfer the balance and refundable deposit from your old card to your new one.
Concession card holders:
- Concession card holders need to present a valid concession ID to update their go card expiry date.
- If you bought your concession go card online, you need to update your expiry date at a retailer within 14 days of purchase.
If you don't use your go card for 5 years, your card becomes dormant and you cannot use it to travel. However, you can apply for a refund of any unused credit on your card, along with the refundable deposit. Any unused funds from dormant go cards are reinvested into the public transport network.
Your go card travel credit does not expire.
If you don't use your go card for 5 years, your card becomes dormant and you cannot use it to travel. However, you can apply for a refund of any unused credit on your card, along with the refundable deposit.
If you top-up your go card:
- via auto top-up, or
- over the phone
and you don't touch on within 60 days, the top-up is reversed and the money will be returned to your credit or debit card.
If you've been overcharged, you can report an incorrect fare and apply to have your go card balance adjusted within 120 days from the date the error occurred.
To request an adjustment:
- log in to your go card account - go to the history tab and look for the "Report Incorrect Fare" column
- or call 13 12 30.
Balance adjustments are usually processed within 48 hours.
If your request has been successful, the change to your card balance will show when you touch your go card to a reader. Alternatively, you can check your transaction history online.
You can get a refund on any unused go card travel credit and deposit, minus any outstanding fares, fees and charges.
This also applies to cards belonging to deceased estates.
To receive a refund you must surrender your go card and it will be cancelled.
Refunds are provided in Australian dollars only.
Cash or EFTPOS refund at selected go card retailers or Queensland Rail ticket offices (in South East Queensland only) if:
- your card balance is less than $50 (plus card deposit)
- your last top-up was made at a retailer or a fare machine
- your card hasn't expired or it has only expired within the last 90 days.
Directly into your bank account by completing the go card guide to balance transfers and refunds form (PDF, 300KB).
You must use this option if:
- your card balance is more than $50
- your go card expired more than 90 days ago
- you haven't used your card for more than 5 years (dormant card)
- you are seeking a refund for a deceased estate.
Refunds are made to an Australian bank account only. Funds may take up to 28 days to appear in your account.
You can also transfer the balance and deposit of your registered go card to another valid go card.
You can transfer your balance and refundable deposit from your old card to your new card, if both cards are registered.
Customers who not wish to register their go card should apply for a go card refund.
Balance transfer options:
To request a balance transfer, you can:
- log in to your go card account
- call 13 12 30, or
- complete the go card guide to balance transfers and refunds form (PDF, 300KB)
- you must use this option if your card expired more than 90 days ago, or you haven't used your card for more than 5 years (dormant cards).
Balance transfers are usually completed within 10 business days.
If you're unable to touch on or off, first check:
- you are touching your go card flat to the card reader
- nothing is interfering with your card —sometimes the card won't read properly if it's touching another card in your wallet or purse
- for any marks, scratches or holes —these may have damaged the card and prevent it from working.
There are third party applications on the internet and for mobile phones that display go card account balances and other go card information.
TransLink doesn't endorse these products. Customers who provide their go card details to non-TransLink third party applications or non-endorsed service providers are breaching the go card terms and conditions.
You can use your go card to access CityCycle, Brisbane City Council's public bike share scheme.
All charges and fees to use CityCycle are set by Brisbane City Council.
To link your go card or for more information visit the CityCycle website or call the CityCycle HOTLINE on 1300 229 253.