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Get in touch!
Use our feedback form if you have a question, complaint or want to bring something to our attention that does not require an immediate response.
You can also connect with us via our social media:
For lost property, please contact the service delivery partner of the service the item was left on.
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![A lady showing an older lady](/sites/default/files/styles/3_2_aspect_ratio_medium/public/acquiadam-assets/get-help-calling.jpg?itok=YZhg1ea_)
Get help calling
Customers with specific needs may find the following numbers useful.
Call 13 12 30 and request a three-way conversation with an interpreter. We also have some travel information available in other languages.
Contact us through the National Relay Service which offers a number of call options, including:
- Type and Read/TTY: 133 677. Dial 13 12 30 when asked.
- Speak & Listen: 1300 555 727 and ask for 13 12 30.
- SMS relay: 0423 677 767
- Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box.
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Write to us
Please send your letter to:
GPO Box 50
Brisbane
Queensland 4001
Visit us in person
![Map of customer service locations](https://maps.google.com/maps/api/staticmap?size=980x540&scale=2&markers=icon:https://translink.com.au/sites/default/files/assets/images/icons/icon_pin_dot_blue.png|-27.469286711291243,153.02591778274956|-28.001711,153.428413|-28.035761,153.431141&key=AIzaSyAA9apyxFhgNHIqdIwlWNmA-Zesdl3f5lU&signature=qsvHmmLhVnpi1Y154zgqgfNUVl4)
Our customer service representatives can help you at the following locations
Brisbane Visitor Information Centre (167 Queen Street)
- Monday to Friday: 9am to 5pm
- Saturday to Sunday: 10am to 4pm
Cavill Avenue Ticket and Info Kiosk
- Monday to Sunday: 8am to 6pm
Broadbeach South Ticket and Info Kiosk
- Monday to Sunday: 8am to 6pm
South East Queensland
- Bay Island Transit
- Brisbane Bus Lines
- Brisbane City Council buses
- Bus Queensland Lockyer Valley
- Caboolture Bus Lines
- CDC Queensland
- Clarks Logan City Bus Service
- Hornibrook Buslines
- Kangaroo Bus Lines
- Mt Gravatt Coach and Travel
- Park Ridge Transit
- Southern Cross Transit
- Queensland Rail
- Kinetic Sunshine Coast
- Kinetic Gold Coast
- Thompson Bus Services
- Transdev Queensland
- Westside Bus Company
Regional
- Airlie Beach and Proserpine: Whitsunday Transit
- Bowen: Bowen Transit
- Bundaberg: Kinetic Bundaberg, Stewart & Sons
- Cairns: Kinetic Cairns
- Gladstone: CDC Queensland
- Gympie: Polleys Coaches
- Hervey Bay: Wide Bay Transit
- Innisfail: Trans North Bus & Coach Service
- Kilcoy to Caboolture: Christensen's Bus and Coach
- Mackay: Mackay Transit
- Maleny to Beerwah: Glasshouse Country Coaches
- North Stradbroke Island: Stradbroke Island Buses
- Rockhampton: Kinetic Rockhampton
- Toowoomba: Bus Queensland
- Townsville: Kinetic Townsville
- Warwick: Haidleys Panoramic Coaches
Location | Phone | Location | |
---|---|---|---|
Cairns | cairns@translink.com.au | Passenger: 4045 7099 School: 4045 7099 Fax: 07 2139 5042 | Office: |
Carseldine (Brisbane north) | carseldine.pt@translink.com.au | Passenger: 3863 9848 School: 3863 9849 Fax: 07 2139 5057 | Office: GOP Building B-3, 532 Beams Road Carseldine Qld 4034 Post: GPO Box 1412 Brisbane Qld 4001 |
Ipswich (Brisbane south) | ptipswich@translink.com.au | Passenger: 3813 8686 School: 3813 8613 Fax: 07 2139 5082 | Office: Level 1, 28 Brisbane Road Bundamba Qld 4304 Post: PO Box 630 Booval Fair QLD 4304 |
Mackay | mackay@translink.com.au | Passenger: 4951 8673 School: 4951 8673 Fax: 07 2139 5073 | Office: Level 3, 44 Nelson Street Mackay Qld 4740 Post: PO Box 62 Mackay Qld 4740 |
Maroochydore (Sunshine Coast) | maroochydore.pt@translink.com.au | Passenger: 5452 1800 School: 5452 1800 Fax: 07 2139 5076 | Office: 50 Wises Road Bunderim Qld 4556 Post: PO Box 111 Mooloolaba Qld 4557 |
Maryborough | maryborough@translink.com.au | Passenger: 4122 6115 School: 4122 6115 Fax: 07 2139 5064 | Office: Bright Street Maryborough Qld 4650 Post: PO Box 371 Maryborough Qld 4650 |
Rockhampton | rockhampton@translink.com.au | Passenger: 4931 1539 School: 4931 1539 Fax: 07 2139 5062 | Office: 31 Knight Street Rockhampton Qld 4701 Post: PO Box 5096 Red Hill Rockhampton Qld 4701 |
Roma | roma@translink.com.au | Passenger: 4622 9509 School: 4622 9509 Fax: 07 2139 5116 | Office: 56–58 Gregory Street Roma Qld 4455 Post: PO Box 126 Roma Qld 4455 |
Southport (Gold Coast) | ptgoldcoast@translink.com.au | Passenger: 5585 1856 School: 5585 1857 Fax: 07 2139 5081 | Office: Level 8, Seabank Building, 12–14 Marine Parade Southport Qld 4215 Post: PO Box 10420 Southport Qld 4215 |
Toowoomba | toowoomba@translink.com.au | Passenger: 4639 0804 School: 4639 0727 Fax: 07 2139 5072 | Office: Level 1, 367 Ruthven Street Toowoomba Qld 4350 Post: PO Box 629 Toowoomba Qld 4350 |
Townsville | pttownsville@translink.com.au | Passenger: 4758 7544 School: 4758 7534 Fax: 07 2139 5050 | Office: Floor 5, Townsville Government Building 445 Flinders Street Townsville Qld 4814 Post: PO Box 1089 Townsville Qld 4810 |
Location | Phone | Office | Post | |
---|---|---|---|---|
Toowoomba | bhslhub@translink.com.au | Phone: 1300 404 221 | Level 1, 367 Ruthven Street Toowoomba Qld 4350 | PO Box 629 Toowoomba Qld 4350 |