We can answer your questions online, on the phone or social media, and in person.

If you'd like to see what's happening with your bus, train, ferry or tram service, check the service updates page or download our app, MyTransLink, for more information.

Online

Use our feedback form if you have a question, complaint or want to bring something to our attention that does not require an immediate response.

Phone

You can call us on 13 12 30.

Customers with specific needs may find the following numbers useful.

  • Callers from outside of Australia: +61 7 3851 8700
  • Non-English speaking callers: Call 13 12 30 and request a three-way conversation with an interpreter. We also have some travel information available in other languages.
  • Callers who are deaf or have a hearing or speech impediment can contact us through the National Relay Service which offers a number of call options, including:
    • Type and Read/TTY: Call 133 677. Dial 13 12 30 when asked.
    • Speak & Listen: Call 1300 555 727 and ask for 13 12 30.
  • SMS relay: 0423 677 767
  • Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box.

Our customer service representatives can help you at the Brisbane Visitor Information Centre located next to the Wintergarden in Queen Street Mall.

We're open on:

  • Monday to Thursday: 9am to 5.30pm
  • Friday: 9am to 7pm
  • Saturday: 9am to 5pm
  • Sunday: 9.30am to 4.30pm.
Google map pin-pointing the Brisbane Visitor Information Centre's location

Please send your letter to:

TransLink Division
Department of Transport and Main Roads
GPO Box 50
Brisbane
Queensland 4001

We use social media to share information and interact with our customers. Find us on:

Location Email Phone Office Post
Cairns cairns@translink.com.au Passenger: 4045 7099
School: 4045 7085
Fax: 4045 7080
Level 4, Corporate Tower
15 Lake Street
Cairns Qld 4870
PO Box 6542
Cairns Qld 4870
Carseldine
(Brisbane north)
carseldine.pt@translink.com.au Passenger: 3863 9848
School: 3863 9849
Fax: 3066 3495
GOP Building B-3,
32 Beams Road,
Carseldine Qld 4034
GPO Box 1412
Brisbane Qld 4001
Ipswich
(Brisbane south)
ptipswich@translink.com.au Passenger: 3813 8686
School: 3813 8613
Fax: 3813 8621
Colvin Street,
North Ipswich Qld 4305
PO Box 631
Ipswich Qld 4305
Mackay mackay@translink.com.au Passenger: 4951 8673
School: 4951 8673
Fax: 4951 8678
Level 3, 
44 Nelson Street,
Mackay Qld 4740
PO Box 62
Mackay Qld 4740
Maroochydore
(Sunshine Coast)
maroochydore.pt@translink.com.au Passenger: 5452 1800
School: 5452 1800
Fax: 5452 1801
Building 1,
131 Sugar Road,
Maroochydore Qld 4557
PO Box 111
Mooloolaba Qld 4557
Maryborough maryborough@translink.com.au Passenger: 4122 6112
School: 4122 6115
Fax: 4122 6150
Bright Street,
Maryborough Qld 4650
PO Box 371
Maryborough Qld 4650
Rockhampton rockhampton@translink.com.au Passenger: 4931 1537
School: 4931 1539
Fax: 4922 8253
31 Knight Street,
Rockhampton Qld 4701
PO Box 5096
Red Hill
Rockhampton Qld 4701
Roma roma@translink.com.au Passenger: 4622 9509
School: 4622 9509
Fax: 4622 9533
56–58 Gregory Street,
Roma Qld 4455
PO Box 126
Roma Qld 4455
Southport
(Gold Coast)
ptgoldcoast@translink.com.au Passenger: 5585 1856
School: 5585 1857
Fax: 5585 1858
Level 8, Seabank Building,
12–14 Marine Parade,
Southport Qld 4125
PO Box 10420
Southport Qld 4215
Toowoomba toowoomba@translink.com.au Passenger: 4639 0804
School: 4639 0727
Fax: 4639 0719
1–5 Phillip St,
Toowoomba Qld 4350
PO Box 629
Toowoomba Qld 4350
Townsville pttownsville@translink.com.au Passenger: 4758 7544
School: 4758 7534
Fax: 4758 7511
Level 1,
21–35 Leyland Street,
Garbutt Qld 4814
PO Box 7466
Garbutt Qld 4814

For all other school transport-related enquiries, please contact TransLink on 13 12 30.

Taxis

Queensland taxi operators are required to respond to all complaints within 10 business days.

If your complaint remains unresolved or unanswered after this time, you can:

A detailed account of your issue will allow us to assess the facts and determine whether the taxi driver or operator has acted appropriately.

Calls to the hotline are free within Australia—call charges may apply to mobile phones.

If you'd like to speak to someone about the Taxi Subsidy Scheme, please: