We can answer your questions online, on the phone or social media, and in person.
If you'd like to see what's happening with your bus, train, ferry or tram service, check the service updates page or download our app, MyTransLink, for more information.
Online
Use our feedback form if you have a question, complaint or want to bring something to our attention that does not require an immediate response.
Phone
You can call us on 13 12 30.
Customers with specific needs may find the following numbers useful.
- Callers from outside of Australia: +61 7 3851 8700
- Non-English speaking callers: Call 13 12 30 and request a three-way conversation with an interpreter. We also have some travel information available in other languages.
- Callers who are deaf or have a hearing or speech impediment can contact us through the National Relay Service which offers a number of call options, including:
- Type and Read/TTY: Call 133 677. Dial 13 12 30 when asked.
- Speak & Listen: Call 1300 555 727 and ask for 13 12 30.
- SMS relay: 0423 677 767
- Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box.
Our customer service representatives can help you at the Brisbane Visitor Information Centre located next to the Wintergarden in Queen Street Mall.
We're open on:
- Monday to Thursday: 9am to 5.30pm
- Friday: 9am to 7pm
- Saturday: 9am to 5pm
- Sunday: 9.30am to 4.30pm.
Please send your letter to:
TransLink Division
Department of Transport and Main Roads
GPO Box 50
Brisbane
Queensland 4001
Lost property enquiries should be directed to the relevant operator.
| Region | Operator |
|---|---|
| South East Queensland | Bay Island Transit |
| Brisbie Island Coaches | |
| Brisbane Bus Lines | |
| Brisbane Transport (Brisbane City Council) | |
| Bus Queensland Lockyer Valley | |
| Buslink (Maroochydore) | |
| Buslink (Noosa) | |
| Caboolture Bus Lines | |
| Clarks Logan City Bus Service | |
| Hornibrook Buslines | |
| Kangaroo Bus Lines | |
| Mt Gravatt Coach and Travel | |
| Park Ridge Transit | |
| Southern Cross Transit | |
| Queensland Rail | |
| Sunbus | |
| Surfside Buslines | |
| Thompson Bus Services | |
| Transdev Queensland | |
| Westside Bus Company | |
| Airlie Beach and Proserpine | Whitsunday Transit |
| Bowen | Bowen Transit |
| Bundaberg | Duffy City Buses |
| Stewart & Sons | |
| Cairns | Loves Bus Service |
| Marlin Coast Sunbus | |
| Gladstone | Buslink |
| Gympie | Polleys Coaches |
| Hervey Bay | Wide Bay Transit |
| Innisfail | Trans North Bus & Coach Service |
| Kilcoy to Caboolture | GJ & LE Christensen |
| Mackay | Mackay Transit |
| Maleny to Beerwah | Glasshouse Country Coaches |
| North Stradbroke Island | Stradbroke Island Buses |
| Rockhampton | Capricorn Sunbus |
| Toowoomba | Bus Queensland |
| Warwick | Haidleys Panoramic Coaches |
| Location | Phone | Office | Post | |
|---|---|---|---|---|
| Cairns | cairns@translink.com.au | Passenger: 4045 7099 School: 4045 7085 Fax: 4045 7080 |
Level 4, Corporate Tower 15 Lake Street Cairns Qld 4870 |
PO Box 6542 Cairns Qld 4870 |
| Carseldine (Brisbane north) |
carseldine.pt@translink.com.au | Passenger: 3863 9848 School: 3863 9849 Fax: 3066 3495 |
GOP Building B-3, 532 Beams Road, Carseldine Qld 4034 |
GPO Box 1412 Brisbane Qld 4001 |
| Ipswich (Brisbane south) |
ptipswich@translink.com.au | Passenger: 3813 8686 School: 3813 8613 Fax: 3813 8621 |
Colvin Street, North Ipswich Qld 4305 |
PO Box 631 Ipswich Qld 4305 |
| Mackay | mackay@translink.com.au | Passenger: 4951 8673 School: 4951 8673 Fax: 4951 8678 |
Level 3, 44 Nelson Street, Mackay Qld 4740 |
PO Box 62 Mackay Qld 4740 |
| Maroochydore (Sunshine Coast) |
maroochydore.pt@translink.com.au | Passenger: 5452 1800 School: 5452 1800 Fax: 5452 1801 |
Building 1, 131 Sugar Road, Maroochydore Qld 4557 |
PO Box 111 Mooloolaba Qld 4557 |
| Maryborough | maryborough@translink.com.au | Passenger: 4122 6112 School: 4122 6115 Fax: 4122 6150 |
Bright Street, Maryborough Qld 4650 |
PO Box 371 Maryborough Qld 4650 |
| Rockhampton | rockhampton@translink.com.au | Passenger: 4931 1537 School: 4931 1539 Fax: 4922 8253 |
31 Knight Street, Rockhampton Qld 4701 |
PO Box 5096 Red Hill Rockhampton Qld 4701 |
| Roma | roma@translink.com.au | Passenger: 4622 9509 School: 4622 9509 Fax: 4622 9533 |
56–58 Gregory Street, Roma Qld 4455 |
PO Box 126 Roma Qld 4455 |
| Southport (Gold Coast) |
ptgoldcoast@translink.com.au | Passenger: 5585 1856 School: 5585 1857 Fax: 5585 1858 |
Level 8, Seabank Building, 12–14 Marine Parade, Southport Qld 4125 |
PO Box 10420 Southport Qld 4215 |
| Toowoomba | toowoomba@translink.com.au | Passenger: 4639 0804 School: 4639 0727 Fax: 4639 0719 |
1–5 Phillip St, Toowoomba Qld 4350 |
PO Box 629 Toowoomba Qld 4350 |
| Townsville | pttownsville@translink.com.au | Passenger: 4758 7544 School: 4758 7534 Fax: 4758 7511 |
Level 1, 21–35 Leyland Street, Garbutt Qld 4814 |
PO Box 7466 Garbutt Qld 4814 |
For all other school transport-related enquiries, please contact TransLink on 13 12 30.
Taxis
| Region | Operator |
|---|---|
| Brisbane | Yellow Cabs |
| Black & White Cabs | |
| Bundaberg | Bundaberg Cab Company |
| Cairns | Cairns Taxis |
| Gladstone | Blue and White Taxis |
| Gold Coast | Gold Coast Cabs |
| Gympie | Gympie Golden City Cabs |
| Hervey Bay | Hervey Bay Taxi Service |
| Innisfail | Innisfail Taxis |
| Ipswich | Yellow Cabs |
| Mackay/Whitsundays | Mackay Whitsunday Taxis |
| Maryborough | Black & White Maryborough |
| Mount Isa | United Cab Company |
| Redcliffe | Yellow Cabs |
| Black & White Cabs | |
| Rockhampton | Rocky Cabs |
| Sunshine Coast | SunCoast Cabs |
| Toowoomba | Black & White Cabs |
| Townsville | Townsville Taxi |
| Yeppoon | Capricorn Cabs |
Queensland taxi operators are required to respond to all complaints within 10 business days.
If your complaint remains unresolved or unanswered after this time, you can:
- call the taxi complaints hotline on 1800 183 673, or
- email personalised.transport@tmr.qld.gov.au
A detailed account of your issue will allow us to assess the facts and determine whether the taxi driver or operator has acted appropriately.
Calls to the hotline are free within Australia—call charges may apply to mobile phones.
If you'd like to speak to someone about the Taxi Subsidy Scheme, please:
- phone 1300 134 755, or
- email tssu@translink.com.au.
Chat with us on social media
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