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Get in touch!

Use our feedback form if you have a question, complaint or want to bring something to our attention that does not require an immediate response.

You can also connect with us via our social media—we 're on Facebook and Twitter 24 hours a day.

For lost property, please contact the service delivery partner of the service the item was left on.

Feedback form

   

People sitting on a bus

Call us

Call us 24 hours a day:

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Get help calling

Customers with specific needs may find the following numbers useful.

Call 13 12 30 and request a three-way conversation with an interpreter. We also have some travel information available in other languages.

  • Contact us through the National Relay Service which offers a number of call options, including:
  • Type and Read/TTY: 133 677. Dial 13 12 30 when asked.
  • Speak & Listen: 1300 555 727 and ask for 13 12 30.
  • SMS relay: 0423 677 767
  • Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box.
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Write to us

Please send your letter to:

GPO Box 50
Brisbane
Queensland 4001

 

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Visit us in person

Our customer service representatives can help you at the following locations:

 Brisbane Visitor Information Centre

  • Monday to Friday: 9am to 5pm
  • Saturday to Sunday: 10am to 4pm

 Broadbeach South Ticket and Info Kiosk

  • Monday to Sunday: 8am to 6pm

 Cavill Avenue Ticket and Info Kiosk

  • Monday to Sunday: 8am to 6pm
Location Email Phone Location
Cairns cairns@translink.com.au Passenger: 4045 7099
School: 4045 7085
Fax: 4045 7080
Office:
Level 4, Corporate Tower
15 Lake Street
Cairns Qld 4870
Post:
PO Box 6542
Cairns Qld 4870

 

Carseldine (Brisbane north) carseldine.pt@translink.com.au Passenger: 3863 9848
School: 3863 9849
Fax: 3863 9812
Office:
GOP Building B-3, 532 Beams Road
Carseldine Qld 4034
Post:
GPO Box 1412
Brisbane Qld 4001
Ipswich (Brisbane south) ptipswich@translink.com.au Passenger: 3813 8686
School: 3813 8613
Fax: 3813 8621
Office:
Colvin Street
North Ipswich Qld 4305
Post:
PO Box 630
booval Fair QLD 4304
Mackay mackay@translink.com.au Passenger: 4951 8673
School: 4951 8673
Fax: 4951 8678
Office:
Level 3, 44 Nelson Street
Mackay Qld 4740
Post:
PO Box 62
Mackay Qld 4740
Maroochydore (Sunshine Coast) maroochydore.pt@translink.com.au Passenger: 5452 1800
School: 5452 1800
Fax: 5452 1801
Office:
Building 1, 131 Sugar Road
Maroochydore Qld 4557
Post:
PO Box 111
Mooloolaba Qld 4557
Maryborough maryborough@translink.com.au Passenger: 4122 6115
School: 4122 6115
Fax: 4122 6150
Office:
Bright Street
Maryborough Qld 4650
Post:
PO Box 371
Maryborough Qld 4650
Rockhampton rockhampton@translink.com.au Passenger: 4931 1539
School: 4931 1539
Fax: 4922 8253
Office:
31 Knight Street
Rockhampton Qld 4701
Post:
PO Box 5096
Red Hill
Rockhampton Qld 4701
Roma roma@translink.com.au Passenger: 4622 9509
School: 4622 9509
Fax: 4622 9533
Office:
56–58 Gregory Street
Roma Qld 4455
Post:
PO Box 126
Roma Qld 4455
Southport (Gold Coast) ptgoldcoast@translink.com.au Passenger: 5585 1856
School: 5585 1857
Fax: 5585 1858
Office:
Level 8, Seabank Building,
12–14 Marine Parade
Southport Qld 4215
Post:
PO Box 10420
Southport Qld 4215
Toowoomba toowoomba@translink.com.au Passenger: 4639 0804
School: 4639 0727
Fax: 4639 0719
Office:
1–5 Phillip St,
Toowoomba Qld 4350
Post:
PO Box 629
Toowoomba Qld 4350
Townsville pttownsville@translink.com.au Passenger: 4758 7544
School: 4758 7534
Fax: 4421 8990
Office:
Floor 5, Townsville Government Building
445 Flinders Street
Townsville Qld 4814
Post:
PO Box 7466
Garbutt Qld 4814
Location Email Phone Office Post
Toowoomba bhslhub@translink.com.au Phone: 4639 0861 1–5 Phillip St,
Toowoomba Qld 4350
PO Box 629
Toowoomba Qld 4350

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