Contactless payment support
Need help with travel using your debit or credit card? Use our Ticketing Assistant to view your trip history or request a fare adjustment.
Get in touch!
Use our feedback form if you have a question, complaint or want to bring something to our attention that does not require an immediate response.
You can also connect with us via our social media:
For lost property, please contact the service delivery partner of the service the item was left on.
Get help calling
Customers with specific needs may find the following numbers useful.
Call 13 12 30 and request a three-way conversation with an interpreter. We also have some travel information available in other languages.
Translating Interpreter Services (TIS) - 13 14 50
If you are deaf, hard of hearing, or have a speech difficulty please contact us by the National Relay Service (NRS)
Select NRS call numbers and links, and ask for 13 12 30
Write to us
Please send your letter to:
GPO Box 50
Brisbane
Queensland 4001
Visit us in person
Our customer service representatives can help you at the following locations
Brisbane Visitor Information Centre (167 Queen Street)
- Monday to Friday: 9am to 4pm
- Saturday to Sunday: 10am to 4pm
Cavill Avenue Ticket and Info Kiosk
- Monday to Sunday: 8am to 6pm
Broadbeach South Ticket and Info Kiosk
- Monday to Sunday: 8am to 6pm
South East Queensland
- Bay Island Transit
- Brisbane Bus Lines
- Transport for Brisbane (Brisbane City Council)
- Bus Queensland Lockyer Valley
- Caboolture Bus Lines
- CDC Queensland
- Clarks Logan City Bus Service
- Hornibrook Buslines
- Kangaroo Bus Lines
- Mt Gravatt Coach and Travel
- Park Ridge Transit
- Southern Cross Transit
- Queensland Rail
- Kinetic Sunshine Coast
- Kinetic Gold Coast
- Thompson Bus Services
- Transdev Queensland
- Westside Bus Company
Regional
- Airlie Beach and Proserpine: Whitsunday Transit
- Bowen: Bowen Transit
- Bundaberg: Kinetic Bundaberg, Stewart & Sons
- Cairns: Kinetic Cairns
- Gladstone: CDC Queensland
- Gympie: Polleys Coaches
- Hervey Bay: Wide Bay Transit
- Innisfail: Trans North Bus & Coach Service
- Kilcoy to Caboolture: Christensen's Bus and Coach
- Mackay: Mackay Transit
- Maleny to Beerwah: Glasshouse Country Coaches
- North Stradbroke Island: Stradbroke Island Buses
- Rockhampton: Kinetic Rockhampton
- Toowoomba: Bus Queensland
- Townsville: Kinetic Townsville
- Warwick: Haidleys Panoramic Coaches
| Location | Phone | Location | |
|---|---|---|---|
| Cairns | cairns@translink.com.au | Passenger: 4045 7099 School: 4045 7099 Fax: 07 2139 5042 | Office: |
| Carseldine (Brisbane north) | carseldine.pt@translink.com.au | Passenger: 3863 9848 School: 3863 9849 Fax: 07 2139 5057 | Office: GOP Building B-3, 532 Beams Road Carseldine Qld 4034 Post: GPO Box 1412 Brisbane Qld 4001 |
| Ipswich (Brisbane south) | ptipswich@translink.com.au | Passenger: 3813 8686 School: 3813 8613 Fax: 07 2139 5082 | Office: Level 1, 28 Brisbane Road Bundamba Qld 4304 Post: PO Box 630 Booval Fair QLD 4304 |
| Mackay | mackay@translink.com.au | Passenger: 4951 8673 School: 4951 8673 Fax: 07 2139 5073 | Office: Level 3, 44 Nelson Street Mackay Qld 4740 Post: PO Box 62 Mackay Qld 4740 |
| Maroochydore (Sunshine Coast) | maroochydore.pt@translink.com.au | Passenger: 5452 1800 School: 5452 1800 Fax: 07 2139 5076 | Office: 50 Wises Road Buderim Qld 4556 Post: PO Box 111 Mooloolaba Qld 4557 |
| Maryborough | maryborough@translink.com.au | Passenger: 4122 6115 School: 4122 6115 Fax: 07 2139 5064 | Office: Bright Street Maryborough Qld 4650 Post: PO Box 371 Maryborough Qld 4650 |
| Rockhampton | rockhampton@translink.com.au | Passenger: 4931 1539 School: 4931 1539 Fax: 07 2139 5062 | Office: 31 Knight Street Rockhampton Qld 4701 Post: PO Box 5096 Red Hill Rockhampton Qld 4701 |
| Roma | roma@translink.com.au | Passenger: 4622 9509 School: 4622 9509 Fax: 07 2139 5116 | Office: 56–58 Gregory Street Roma Qld 4455 Post: PO Box 126 Roma Qld 4455 |
| Southport (Gold Coast) | ptgoldcoast@translink.com.au | Passenger: 5585 1856 School: 5585 1857 Fax: 07 2139 5081 | Office: Level 8, Seabank Building, 12–14 Marine Parade Southport Qld 4215 Post: PO Box 10420 Southport Qld 4215 |
| Toowoomba | toowoomba@translink.com.au | Passenger: 4639 0804 School: 4639 0727 Fax: 07 2139 5072 | Office: Level 1, 367 Ruthven Street Toowoomba Qld 4350 Post: PO Box 629 Toowoomba Qld 4350 |
| Townsville | pttownsville@translink.com.au | Passenger: 4758 7544 School: 4758 7534 Fax: 07 2139 5050 | Office: Floor 5, Townsville Government Building 445 Flinders Street Townsville Qld 4814 Post: PO Box 1089 Townsville Qld 4810 |
| Location | Phone | Office | Post | |
|---|---|---|---|---|
| Toowoomba | bhslhub@translink.com.au | Phone: 1300 404 221 | Level 1, 367 Ruthven Street Toowoomba Qld 4350 | PO Box 629 Toowoomba Qld 4350 |