Get in touch!

Use our feedback form if you have a question, complaint or want to bring something to our attention that does not require an immediate response.

You can also connect with us via our social media—we 're on Facebook and Twitter 24 hours a day. 

For lost property, please contact the service delivery partner of the service the item was left on.

Feedback form


Call us 

Call us 24 hours a day:


Get help calling

Customers with specific needs may find the following numbers useful.

Call 13 12 30 and request a three-way conversation with an interpreter. We also have some travel information available in other languages.

Contact us through the National Relay Service which offers a number of call options, including:

  • Type and Read/TTY: 133 677. Dial 13 12 30 when asked.
  • Speak & Listen: 1300 555 727 and ask for 13 12 30.
  • SMS relay: 0423 677 767
  • Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box.


Write to us

Please send your letter to:

GPO Box 50
Queensland 4001


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Visit us in person

Our customer service representatives can help you at the following locations:

 Brisbane Visitor Information Centre

  • Monday to Friday: 9am to 5pm
  • Saturday to Sunday: 10am to 4pm

 Broadbeach South Ticket and Info Kiosk

  • Monday to Sunday: 8am to 6pm

 Cavill Avenue Ticket and Info Kiosk

  • Monday to Sunday: 8am to 6pm

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