TransLink is committed to reducing barriers for people with a disability when using public transport.
Most of our vehicles are accessible, with allocated spaces for wheelchairs and mobility scooters on new buses, and all trains, trams and ferries; however we recommend you contact the operator before your journey to ensure one is available.
- Buses: Most buses operating in our network are accessible—they have low floor entry, a ramp and an allocated space for wheelchairs and mobility scooters. As older buses are retired from service, they are replaced with new accessible buses.
- Trains: Wheelchairs and mobility scooters can be taken on all TransLink train services. Spaces are located in the middle of the train. Please wait at the disability boarding point indicated by the blue square on the platform.
- Trams: Wheelchairs and mobility scooters can be taken on all G:link tram services. An allocated space is located towards both the front and rear of the tram. You should position yourself at the boarding point towards the front of the tram as the access ramp will be deployed by the driver.
- Brisbane River – CityCat: All CityCat ferries are fully accessible, with four spaces for wheelchairs and mobility scooters on each vessel. CityHopper and Cross River Ferry services are not accessible.
- Southern Moreton Bay Island passenger ferry services: All Bay Island Transit ferry services have two allocated spaces for wheelchairs and mobility scooters.
- Accessible taxis: Wheelchairs and mobility scooters can be taken in accessible taxis. For safety reasons, it is mandatory for mobility scooter users to relocate to a fixed seat. Accessible taxis are located in all cities and some towns.
If you wish to use accessible public transport services, you need to ensure the wheelchair or mobility scooter meets the criteria for size, height, weight and manoeuvrability as contained in the Disability Standards for Accessible Public Transport 2002 ('Transport Standards').
The Queensland Government also offers community transport services to eligible seniors and people with a disability (or their carer) to attend medical appointments and various activities.
All South East Queensland busway stations and G:link tram platforms are fully accessible.
Selected train stations and a number of CityCat terminals are fully accessible.
Braille, tactile and QR code bus stop numbers
Small blue metal plates, featuring Braille, tactile and QR code bus stop numbers, have been added to select inner-city bus stops and bus stations including:
- Brisbane CBD (77 stops)
- Carindale (10 stops)
- Cannon Hill (6 stops)
- Chermside (5 stops)
- Garden City (15 stops)
- Helensvale (6 stops)
The plates are fixed to the sides of the blade style bus stops and display the bus stop number in Braille to assist customers with vision impairment identify the stop. Above the Braille the stop number is also displayed in white high contrast tactile text and below the braille the same information is available through use of a QR code.
The new Braille, tactile and QR code stop numbers have been introduced to assist vision impaired customers identify bus stops where there are a high number of stops in close proximity. This mainly occurs in inner city areas and large bus stations. A second stage rollout is planned to be completed by the end of June 2020.
Busway stations are equipped with lifts, ramps and pathways and are fully accessible. They also have tactile ground surface indicators to assist customers with vision impairment.
Queensland Rail has a rolling Station Accessibility Upgrade Program, focused on marking improvements to our stations and facilities.
Many of the CityCat terminals are fully accessible however ferry terminal ramp gradients may fluctuate with tidal movements. Customers with mobility issues, Seniors and people with prams are reminded to exercise care when traveling at low tide.
For more information, view the ferry network map.
Each G:link platform has two boarding assistance points. These boarding points are aligned with the tram modules that have an allocated space for mobility devices. They are marked bright blue with the universal white wheelchair symbol.
All platforms have tactile ground surface indicators to assist customers with vision impairment.
All public transport services, including associated infrastructure and public transport vehicles, are subject to the Disability (Access to Premises – Buildings) Standards 2010 (Cwlth) and the Transport Standards.
We have a range of tickets giving you discounted or free travel on our services.
You may be eligible if you:
- travel with a carer/companion
- are vision impaired
- have disabilities and find it difficult to use the South East Queensland transport network
- use an assistance animal
- are a registered training organisation who requires a travel trainer card
- are a veteran with a Totally and Permanent Incapacitated (TPI) Pass or Extreme Disablement Adjustment (EDA)
- are a school student with a disability using the Student Special Program Pass.
Certified guide, hearing and assistance dogs trained in accordance with the Guide Hearing and Assistance Dogs Act (2009) and assistance animals trained in accordance with the Disability Discrimination Act (1992) are welcome on all our services.
If your guide, hearing or assistance dog has been certified by a Department of Communities, Child Safety and Disability Services approved training organisation, you will have a handler's identity card.
If you do not have a handler's identity card, you can either:
- apply for an Assistance Animal Pass, or
- contact the Department of Communities, Child Safety and Disability Services to enquire about a handler's identity card.
When travelling on our network with your guide, hearing or assistance dog, or assistance animal, you must present your handler's identity card or your Assistance Animal Pass when requested by an authorised person or operator.
Additional information about guide, hearing or assistance dogs can be found online or by calling 1800 210 976.
All new public transport infrastructure and vehicles are required to be accessible and comply with the national Disability Standards for Accessible Public Transport 2002.
We work continually with departments, councils and public transport providers to upgrade infrastructure and vehicles as part of the Transport Standards' staged implementation.
The Disability Action Plan 2018-2022 ('Disability Action Plan') outlines the Department of Transport and Main Roads' continued commitment to making the passenger transport network more accessible for people with disability.
The plan was developed following consultation with the TMR Accessibility Reference Group, which includes representatives from government, industry and disability advocacy groups.
It is now available in a number of formats including:
- large print plain word
- Easy Read (in both PDF and large print plain word)
- video, which incorporates Auslan with text captions.
The end of term review of the department's previous Disability Action Plan has been undertaken and the outcomes are also found on the Disability Action Plan page.
Contact us for more information.