TransLink is a division of the Department of Transport and Main Roads with statewide responsibility for:
- buses, trains, ferries and trams across South East Queensland
- buses in Cairns
- buses in Mackay
- regional services
- demand responsive transit
- active transport, such as cycling and walking
- taxi regulation
- long distance rail, coaches and regional air.
We operate with a 'customers first' focus. Our primary vision is to connect Queensland - delivering passenger transport for prosperity.
Who we work with
We partner with a range of Queensland service providers and government agencies to deliver high-quality public transport services, ticketing, information and infrastructure.
Customer service
We provide support and give you a way to have your opinions heard and acted on.
You can speak with a TransLink customer service operator at any time by calling 13 12 30. Travel information is also available online.
Projects and initiatives
We're constantly improving our network and services to make it easier for you to use public transport. This includes station upgrades, expanding the network and changing the way we do business.
Ticket and fare integration
We work with our operators to provide integrated ticketing options allowing you to travel seamlessly between TransLink buses, trains, ferries and trams.
We've also introduced integrated travel and entry tickets for some events. One ticket lets you travel to and from the event for free on public transport.
Revenue protection
Up to $25 million is lost each year to fare evasion on the TransLink network. This lost revenue could be reinvested in new and improved public transport services.
We employ specifically-trained officers, known as Senior Network Officers, for revenue protection, customer service and safety on the TransLink network.
Customer research
We conduct market research to learn about our customers and their travel patterns. From time-to-time, we may:
- contact people through consumer panels or by phone
- speak to people at stops or stations, or travelling on board public transport services
- contact registered go card customers who have agreed to be considered for market research or opinion polls.
Customer satisfaction
Each quarter, we commission an independent research company to monitor customer satisfaction levels.
This research asks public transport users how well we are meeting our key performance indicators, which helps us to review and improve our performance.