One of our main goals is to improve your public transport experience. To do this, we're upgrading the network, building new infrastructure and changing the way we operate.

General initiatives

In September 2016 the Queensland Government initiated a review into bus driver safety. The review is now complete.

Read both the report and the government's response.

Throughout term 3 2017, we are trialling our real-time system on-board Clarke's Logan City Bus Service school buses in the Logan area. 

Infrastructure development

Helensvale bus station is receiving an upgrade, to allow for better passenger connections between bus, train and tram services, and allow for future growth

Construction works will take place from June until early 2018.

From late 2016, there'll be changes to where your bus service travels, stops and leaves the CBD, as part of the Queen's Wharf Brisbane Integrated Resort development.

Due to permanent closure of Queens Wharf Road and temporary closure of William Street, bus routes that use these roads will be affected – some in both directions. Within the CBD these services and customers will be required to travel via alternative routes and may stop at different locations.

We will aim to minimise inconvenience where possible for our customers ensuring there will be no change to frequency for your service.

Victoria Point is a growing community, and that future growth means the existing bus facilities in the region need to be improved to accommodate more passengers and make them more comfortable and accessible for customers.

In July 2016 we proposed to relocate and upgrade the existing station, and undertook community consultation on the new facilities. Construction of the new bus station is currently underway.

Read more about the project and the results of the consultation.

Products and fares

TransLink are working to develop a world-class ticketing system to make catching public transport even easier!

The National Disability Insurance Scheme (NDIS) will transform the way Queenslanders with disability are supported and change the way disability services are funded and delivered.

The Department of Transport and Main Roads will continue to deliver services and programs to all of our clients and members while the NDIS is introduced in Queensland.

The NDIS will result in changes to the administration of some of the department's programs for people with disability who become NDIS participants.

Service improvement

TransLink is trialling a new type of transport known as Demand Responsive Transport (DRT).

DRT is a pre-booked, shared transport service that provides a new transport alternative when trains or buses aren't available.

DRT uses different types of vehicles, such as a minibus, sedan or wheelchair accessible vehicle, to match different customer needs. It can connect you to major public transport systems or to local facilities, offering greater convenience and more choice for cusotmers.

The 12 month DRT trial has started.

Read more about the DRT project.

The Queensland Government's New Generation Rollingstock (NGR) project will see a signficant increase to the South East Queensland train fleet to meet the growing demand for rail services.

The project is the largest single investment by Queensland in trains and demonstrates the government's commitment to public transport in South East Queensland.

Completed projects

We’re reshaping Gold Coast public transport with new timetables and changes to a number of local bus services in early 2018.

Consultation with the local community on the proposed bus changes was completed in 14 May 2017.  

Read the consultation report  to see how your feedback helped shape the Gold Coast’s new bus network.

The Queen Street bus station upgrade was completed in April 2018.

The upgraded station provides an improved environment with a modern, brighter design and upgraded features for people with a disability.

The Redland Bay Marina station has been upgraded and reopened on Monday 3 July, 2017.

The upgraded station makes travelling between Redland Bay Marina and the Southern Moreton Bay Islands more accessible, safe and comfortable for passengers.

Get on board with fairer fares

Following the SEQ fare review, the Government announced a fare reform program to provide fairer fares for public transport in SEQ.

From 3 April 2017, job seekers receiving the Newstart Allowance or Youth Allowance and asylum seekers were be able to apply for concession fares.

On 19 December 2016, new fares and simpler zones were introduced including:

  • cheaper fares across all zones
  • simplified 8 zone structure
  • off-peak discounts extended to 6am (from 3am)
  • seniors travel free after 2 journeys each day
  • free weekend travel on a child go card
  • half-price journeys after 8 in a week replacing 'Nine and FREE'.

SEQ Review Taskforce Report (PDF, 6.3MB)

Queensland Government response to the SEQ Fare Review (PDF, 2.1MB)

On Monday 19 June 2017, Toowoomba's improved new bus network was launched.

Read the Improving Toowoomba's bus network community consultation report (PDF, 1.65MB) to see how your feedback helped shaped your new bus network.

Learn more about Toowoomba's new bus network.

On 23 January 2017, Nambour bus services changed to provide passengers with better connections and more reliable services for the area.

We've listened to customer feedback and taken on board some suggestions when finalising your new bus network.

View the consultation report (PDF, 1.0MB) and plan your journey now!

On 23 January 2017, some Sunshine Coast bus services changed with the opening of the new Sunshine Coast University Hospital (SCUH) to staff and SCUH bus station.

We've listened to customer feedback and incorporated some suggestions into your new bus network.

View the consultation report (PDF, 1MB) and plan your journey to SCUH today!

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