As more and more people get on board with go card, TransLink is committed to ensuring the fair and appropriate use of the system for all passengers.
What are fixed fares?
Under section 218M of the Transport Operations (Passenger Transport) Regulation 2018, the department may charge a fixed fare (or default fare) to your go card if you don't touch on at the start of your trip, or touch off at the end of your trip.
Fixed fares are there to ensure a fair go for all passengers on the TransLink network so remember to always touch on, touch off.
Effective Monday 2 January 2012, fixed fares are:
|Mode of transport||Adult||Child||Senior||Concession|
|Bus, tram and ferry||$5||$2.50||$2.50||$2.50|
- If your go card has been charged the fixed fare and your balance is less than the amount for the fixed fare, your card will have insufficient funds to travel for your next trip.
- If you think you've been charged a fixed fare in error, you can report an incorrect fare.
Why do fixed fares exist?
Fixed fares ensure a fair go for all passengers on the TransLink network.
To allow TransLink to provide more frequent and reliable services and build a more efficient network for customers, we need to ensure passengers are using the system appropriately and touching on and off correctly.
If everyone uses the system in the right way, the resources spent on minimising fare evasion could easily be reinvested to improve the TransLink network and provide better services for customers.
What if I can't touch on or touch off because of a system issue?
If you have been charged a fixed fare because of a system issue you can apply to have your go card balance adjusted within 120 days from the date you were charged.
How can I apply to have a fixed fare adjusted?
You can apply online or by calling 13 12 30.
Why would the fixed fare amount change during major events?
During major events we understand it may not be possible for you to touch or on or off at the start or end of your journey.
In these instances, we reduce the fixed fare amount so you don't have to request a balance adjustment.