We're committed to ensuring the fair and appropriate use of the system for all customers.
What are default fares?
Under section 218M of the Transport Operations (Passenger Transport) Regulation 2018, the department may charge a default fare (or fixed fare) if you don't tap on at the start of your trip, or tap off at the end of your trip.
Default fares are there to ensure a fair go for all passengers on our network. Remember to always tap on, tap off when using a credit or debit card or your go card.
Default fares
| Mode of transport | Adult | Child | Senior | Concession |
|---|---|---|---|---|
| Bus, tram and ferry | $2.50 | $2.50 | $2.50 | $2.50 |
| Train | $2.50 | $2.50 | $2.50 | $2.50 |
| SMBI ferry | $2.50 | $2.50 | $2.50 | $2.50 |
| Airtrain | $24.80 | $2.50 | $24.80 | $24.80 |
As at 31 January 2025
Please note:
- If you think you've been charged a default fare in error, you can request to have it adjusted.
- It is important that you tap on and tap off with the same payment method at the start and end of each trip to ensure you are charged the correct fare for your journey.
- If your go card has been charged a default fare and your balance is less than the amount for the default fare, your card will have insufficient funds to travel for your next trip.
Why do default fares exist?
Default fares ensure a fair go for all customers on the Translink South East Queensland network.
They are not a penalty, but instead play an important role in encouraging customers to use the system correctly by tapping on and off. The data collected helps us understand how services are being used so we can plan a more frequent, reliable, and efficient network for all public transport users.
If everyone uses the system in the right way, the resources spent on minimising fare evasion can also be reinvested to improve the network and provide better services for you.
What if I can't tap on or tap off because of a system issue?
If you think you have been charged a default fare in error or due to a system issue, you can request a fare adjustment within 120 days from the date you were charged.
How can I request to have a default fare adjusted?
If you travelled using your go card, you can request a fare adjustment online or by calling 13 12 30.
If you travelled using a contactless credit or debit card, you can request a fare adjustment via the Translink Ticketing Assistant, or by calling 13 12 30.
Why would the default fare amount change during major events?
During major events we understand it may not be possible for you to tap or on or off at the start or end of your journey.
In these instances, we reduce the default fare amount so you don't have to request a balance adjustment.