Smart Ticketing project

Smart Ticketing is a vibrant new ticketing solution that offers new ways to plan and pay for travel across Queensland. We have partnered with Cubic Transportation Systems to deliver a world-class ticketing system set to rival the global ticketing networks of Singapore, New York, Chicago and London. 

Learn about Smart Ticketing and how we're keeping Queensland connected.

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The smart ticketing trials are underway

Smart Ticketing customer trials

We're progressively trialling new ways for you to pay for your travel across Queensland. You're invited to participate in our Smart Ticketing trials If you travel anywhere on the Gold Coast Light Rail (G:link) and to or from any station on the following train lines up to and including Central station:

•    Ferny Grove 

As a part of the trial, you can tap on and off using a Visa, Mastercard or American Express contactless debit or credit card, smartphone, smart watch or smart device to pay the same adult go card fare. Don’t worry, you can still use go cards on Smart Ticketing equipment.

Smart Ticketing trials will be progressively activated for customers, line by line over the coming months with trials on Queensland buses and ferries to follow. If you want to find out when you're eligible sign up for updates.


What is Smart Ticketing?

Smart Ticketing is an innovative ticketing technology that enables more ways to pay for public transport across Queensland.  Over time, more and more Queenslanders will be able to pay for travel with contactless payment methods using a Visa, Mastercard and American Express debit card, credit card, smartphone or smart device. 

A long-term project, our vision is to have more Queenslanders tap on and off to conveniently pay for every day travel on train, tram, bus and ferry.  

How does Smart Ticketing work?

Smart Ticketing uses secure technology to support contactless payment methods. Soon, you'll be able to tap on and off using your Visa, Mastercard or American Express card, smartphone or smart device. You may have seen that we've been replacing most of our old card readers and gates with new, modern equipment. This upgrade helps us to offer new payment options on more services over time. 

Want to see how it's done? Check out our three easy steps.

Why is Smart Ticketing pink?

You may have noticed, Smart Ticketing has a special look and feel. Our use of colour, character and culture all work together to help us tell the Smart Ticketing story.

One of the most important decisions we made was landing on our signature colour, pink. Accessibility and inclusion sit high on our priorities. After careful colour testing with customers of varying abilities, pink proved to be the most accessible and visible from a station platform.

You can learn more about Translink's committment to accessibility and inclusion

But that's not all - ever seen a Cooktown Orchid? Well, if you didn't know, the flower is something of a state icon. It felt only natural that Smart Ticketing's pink would take inspiration from Queensland's signature flower. 

Who is Marlu?

Marlu, our pink Smart Tickety-Roo makes an appearance every so often to help show you how to make the most of Smart Ticketing. We chose a kangaroo as part of our identity because the national symbol is recognised and loved by locals and visitors alike.  

Did you know that Marlu means kangaroo in Warlpiri language? Warlpiri is one of the Ngarrkic languages of the Pama-Nyungan family which is one of the largest Aboriginal language communities in Australia. Marlu represents our ongoing commitment to recognising and celebrating our First Nations culture. 

What is The Connecting Thread?

The Connecting Thread artwork was developed by Gilimbaa artist, Elisa Jane Carmichael (Quandamooka) specifically for the Translink Smart Ticketing project.

The artwork, like Smart Ticketing itself, was created especially for Queensland. The design symbolises and reflects the unique landscapes of Queensland from top to bottom, exploring Rainforest, Bush, Freshwater, Saltwater, Desert and the pathways that connect Country and people. 

The Connecting Thread artwork is currently wrapped around the Gold Coast's G:link light rail and also features across a range of other materials and equipment, including gates, posters and signage.  

Translink is the first organisation globally to incorporate Indigenous art into ticketing infrastructure as a recognition of our First Nations people and the rich and lasting contribution they bring to Queensland's culture and identity.

As Queenslanders, we're really proud of The Connecting Thread, and we hope you are, too.
 

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