Paper tickets

Buying paper tickets

A paper ticket can be purchased from a range of locations, including:

  • on board bus services outside South East Queensland
  • from a ticket office at train stations during opening hours
  • from a fare machine at a busway, train or tram station, and major interchanges

Things to remember when travelling using a paper ticket:

  • you will need to purchase your ticket before boarding your service. You cannot purchase a paper ticket onboard any service (bus, train, tram or ferry).
  • it is a single one way ticket which includes a 2 hour transfer window, or 3.5 hours if travelling more than 4 zones
  • you must start your final trip before the printed expiry time
  • paper tickets are non-refundable.

How to buy a paper ticket from a fare machine 

You can buy paper tickets at any fare machine located at selected busway, train and tram stations.

Please use correct money where possible. Our machines cannot accept $100 notes.

Change will be given as coins up to the value of $19.90.

Sometimes a fare machine is unable to give the correct change because it has run out of coins or there is a problem with the machine. If you don't receive the correct change and you have the original receipt, you can claim a refund.

Follow these steps:

Paper ticket refunds

Refunds are not available paper tickets. 

go card

Buying a go card

go card can be purchased from a range of locations, including:

Visitor travel cards, go seeQ and go explore, can also be purchased online.

Please note, services in South East Queensland are currently cashless. 

Things to remember when travelling using a go card:

  • remember to keep you go card topped up. a go card with no credit on it is not a valid ticket for travel
  • always tap on and tap off when travelling on each service, forgetting to tap off could incur extra fees
  • register your go card online to ensure you do not lose the credit if your card is lost or stolen. To stop someone else using your card, you must call us immediately so we can cancel your card.

 

How to buy a go card from a fare machine 

Fare machines are available at selected busway, train and tram stations.

You can:

  • buy an adult go card at a busway and tram station fare machine
  • top up your go card at any fare machine

Please use correct money where possible. Fare machines cannot accept $100 notes.

Change will be given as coins up to the value of $19.90.

Sometimes a fare machine is unable to give the correct change because it has run out of coins or there is a problem with the machine. If you don't receive the correct change and you have the original refund claim receipt, you can claim a refund.

go card refunds

You can get a refund on any unused go card travel credit and deposit.

Refunds can be issued one of two ways:

When an unused travel credit refund is issued, your go card must be surrendered and it will be cancelled.

If you have been charged an incorrect fare on your go card, you can apply for a balance adjustment.

For full details about go card refunds, please read our guide to balance transfers and refunds (PDF 165KB).

Smart Ticketing refunds

If you are participating in the Smart Ticketing trial and require a refund where you have paid for your fare with a Mastercard or American Express card, smartphone or smart watch, please call us on 13 12 30.

 

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