Eligible job seekers can
apply online for a 50% concession fare on TransLink public transport services (excluding Airtrain, travel and tourist rail services), regional bus services and approved regional ferry services. qconnect
To be eligible for concession fares, job seekers must meet
all the following criteria: reside in Queensland
receive one of the following Commonwealth benefits:
Youth Allowance (job seeking category only).
Note: Job seekers who live outside of Queensland and Youth Allowance recipients studying full time or undertaking full time Australian apprenticeship are not eligible for job seekers concessions.
How to apply
Travelling in the go card area
Step 1 - You need an adult go card and a Centrelink CRN
If you have an adult
go card, check it hasn't expired. Log-on to your , visit go card account selected or call TransLink 13 12 30 anytime. go card retailers or train station ticket office, If you don’t have an adult
go card you need to buy one. Note, you may then need to wait up to 24 hours before you can apply. Your CRN is your Centrelink Customer Reference Number issued by the Department of Human Services.
Step 2 - Apply online for concession fares
go card is already registered - login to your and click the 'My Details' tab and follow the prompts (see note below). go card account If you have not registered your
go card - you can register and then apply by following the prompts (see note below). if you do not want to register your
go card - apply online by following the prompts (see note below). Note: In the ‘Organisation’ field on the application page type 'job' to bring up the right concession type for job seekers.
Remember, use your full CRN including the letter at the end.
Step 3 - Wait to hear from us by SMS or email
We will let you know if your application was successful or not.
This may take up to 14 days for eligibility checks against Department of Human Services(Centrelink) records
If your application is not approved, you will need to travel on adult fares.
Step 4 - If approved, touch on within 60 days
Once appproved, touch your
go card to a card reader to activate the concession fares on your card. Concession fares will be on your
go card until Centrelink tells us you are no longer eligible. If you're no longer eligible, we'll let send you an SMS or email at least 14 days before your
go card will revert to adult fares. When travelling, always carry your photo ID and show it as proof of concession eligibility when asked by a TransLink driver or authorised person or you could be fined $252.
Travelling outside the go card area
Step 1 - You need a Centrelink CRN
Your CRN is your Centrelink Customer Reference Number issued by the Department of Human Services.
You should use your full CRN including the letter at the end to apply.
Step 2 - Apply online for your regional concession card
Go to our
concession card application page. Complete your details and submit.
We will assess your eligibility against Centrelink records and advise if you are approved or not.
If you are not approved but believe you are eligible, please
Step 3 - If your application is approved we will send you a regional concession card in the mail
This can take up to 14 business days.
Show your regional concession access card to the driver to get half price fares.
Carry photo identification and show it as proof of concession eligibility when asked by a TransLink driver.
If you are not eligible, you will need to travel on adult fares.
When your regional concession card expires you will need to apply for a new card if you still meet the eligibility requirements.
Have you lost your regional concession card and need a replacement card?
If your card is due to expire within 30 days, please proceed with an
online renewal application.
Download and complete the
replacement application form (PDF, 186KB) Scan and email the form to our supplier at
Please note, you’re only permitted a maximum of three cards during any six month period.