Eligible job seekers can apply online for a 50% concession fare on Translink public transport services (excluding Airtrain, travel and tourist rail services), regional qconnect bus services and approved regional ferry services.
Important information
- You will not start receiving concession fares until your application has been processed.
- Refunds are not provided to applicants during the processing period carried out by the organisation.
- Students in South East Queensland can check if their application has been approved by logging into their go card account.
Are you eligible?
To be eligible for concession fares, job seekers must meet all the following criteria:
- reside in Queensland
- receive one of the following Commonwealth benefits:
- JobSeeker Payment
- Youth Allowance (job seeking category only).
Note: Job seekers who live outside of Queensland and Youth Allowance recipients studying full time or undertaking full-time Australian apprenticeship are not eligible for job seeker concessions.
South East Queensland
You can apply to activate concessions fares on your adult go card.
Regional Queensland
You can receive concession fares by applying for a regional concession card.
How to apply
Step 1 - You need an adult go card and a Centrelink CRN
- If you have an adult go card, check it hasn't expired by logging into to your go card account, visiting selected go card retailers or train station ticket office, or calling Translink 13 12 30 anytime.
- If you don't have an adult go card you need to buy one. Note, you may then need to wait up to 24 hours before you can apply.
- Your CRN is your Centrelink Customer Reference Number issued by Services Australia.
Step 2 - Apply online for concession fares
- Log-on to your go card account
- Click on the 'My details' tab. Note: you can still apply without registering your go card.
Step 3 - Wait to hear from us by SMS or email
- We will let you know via SMS or email if your application was successful or not.
- It can take up to 14 days for eligibility checks against Services Australia (Centrelink) records
- If your application is not approved, you will need to pay adult fares.
Step 4 - If approved, you must tap on within 60 days
- Once approved, you need to tap your go card to a card reader to activate the concession fares on your card, within 60 days.
- You will receive concession fares on your go card until Services Australia tells us you are no longer eligible.
- If you're no longer eligible, we'll send you an SMS or email at least 14 days before your go card reverts to adult fares.
- When travelling, always carry your photo ID and show it as proof of concession eligibility when asked by a Translink driver or authorised person or you could be fined $266.
Step 1 - You need a Centrelink CRN
- Your CRN is your Centrelink Customer Reference Number issued by Services Australia.
- You should use your full CRN including the letter at the end to apply.
Step 2 - Apply online for your regional concession card
- Ensure you have your Centrelink CRN ready.
- Go to our concession card application page.
- Complete your details and submit.
- Check that your application is successful or unsuccessful after you have clicked 'Submit'.
- Your application will then be verified against Services Australia (Centrelink) records.
Step 3 - Wait to hear from us
- If Services Australia assess you as eligible, a regional concession card will be sent to you. If you are not eligible you will be notified by mail.
- If you are not successful but believe you are eligible, please contact Services Australia.
- If you are not eligible, you need to pay adult fares when you travel.
Step 4 - If approved, we will send you a regional concession card in the mail
- Your card can take up to 14 business days to arrive from the time you apply.
- Show your regional concession card to the driver to get half-price fares.
- Carry photo identification and show it as proof of concession eligibility when asked by a Translink driver.
- When your regional concession card expires you need to apply for a new card if you still meet the eligibility requirements.
Lost cards
Have you lost your regional concession card and need a replacement card?
If your card is due to expire within 30 days, please proceed with an online reviewal application.
Otherwise:
- Download and complete the replacement application form.
- Scan and email the form to our supplier at info.qld@abcorp.com.
Please note, you're only permitted a maximum of three cards during any six month period.