Eligible job seekers can apply online for a 50% concession fare on TransLink public transport services (excluding Airtrain, travel and tourist rail services), regional qconnect bus services and approved regional ferry services.

Within the go card area

Concessions are applied to an
adult go card.

Apply for go card concessions

Outside the go card area

Job seekers apply for a
regional concession card.

Apply for regional concession card

Eligibility criteria

To be eligible for concession fares, job seekers must meet all the following criteria:

  • reside in Queensland
  • receive one of the following Commonwealth benefits:
    • JobSeeker Payment
    • Youth Allowance (job seeking category only).

Note: Job seekers who live outside of Queensland and Youth Allowance recipients studying full time or undertaking full-time Australian apprenticeship are not eligible for job seeker concessions.

How to apply

Travelling in the go card area

Step 1 - You need an adult go card and a Centrelink CRN

Step 2 - Apply online for concession fares

  • If your go card is already registered - login to your go card account and click the 'My Details' tab and follow the prompts (see note below). 
  • If you have not registered your go card - you can register and then apply by following the prompts (see note below). 
  • if you do not want to register your go card - apply online by following the prompts (see note below). 
  • Note: In the ‘Organisation’ field on the application page type 'job' to bring up the right concession type for job seekers.
  • Remember, use your full CRN including the letter at the end.

Step 3 - Wait to hear from us by SMS or email

  • We will let you know if your application was successful or not. 
  • This may take up to 14 days for eligibility checks against Services Australia (Centrelink) records 
  • If your application is not approved, you will need to travel on adult fares.

Step 4 - If approved, you must touch on within 60 days

  • Once approved, touch your go card to a card reader to activate the concession fares on your card. 
  • Concession fares will be on your go card until Services Australia tells us you are no longer eligible.
  • If you're no longer eligible, we'll send you an SMS or email at least 14 days before your go card reverts to adult fares.
  • When travelling, always carry your photo ID and show it as proof of concession eligibility when asked by a TransLink driver or authorised person or you could be fined $266.

 

Travelling outside the go card area

Step 1 - You need a Centrelink CRN 

  • Your CRN is your Centrelink Customer Reference Number issued by Services Australia.
  • You should use your full CRN including the letter at the end to apply.

Step 2 - Apply online for your regional concession card 

  • Ensure you have your Centrelink CRN ready.
  • Go to our concession card application page.
  • Complete your details and submit.
  • Check that your application is successful or unsuccessful after you have clicked 'Submit'.
  • Your application will then be verified against Service Australia (Centrelink) records. 

Step 3 - Wait to hear from us

  • If Services Australia assess you as eligible, a regional concession card will be sent to you. If you are not eligible you will be notified by mail. 
  • If you are not successful but believe you are eligible, please contact Services Australia .
  • If you are not eligible, you need to pay adult fares when you travel.

Step 4 - If approved, we will send you a regional concession card in the mail

  • Your card can take up to 14 business days to arrive from the time you apply. 
  • Show your regional concession card to the driver to get half-price fares.
  • Carry photo identification and show it as proof of concession eligibility when asked by a TransLink driver.
  • When your regional concession card expires you need to apply for a new card if you still meet the eligibility requirements.

Lost cards

Have you lost your regional concession card and need a replacement card?

If your card is due to expire within 30 days, please proceed with an online reviewal application

Otherwise:

  1. Download and complete the replacement application form

  2. Scan and email the form to our supplier at info.qld@abcorp.com.

Please note, you’re only permitted a maximum of three cards during any six month period.

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