Asylum seekers

How to apply

South East Queensland 

Concession fares for asylum seekers living in South East Queensland will be applied to an adult go card. Asylum seekers should go to one of the asylum seeker support agencies to apply for a concession.

Step 1 - You need an adult go card and a Centrelink CRN

• If you are using your existing adult go card, check your expiry date. Log into your go card account online, visit a selected go card retailer or train station ticket office, or call Translink 13 12 30 anytime.
• If you don’t have an adult go card you need to buy one. Note, you may then need to wait up to 24 hours before you can apply.
• Your CRN is your Centrelink Customer Reference Number issued by Services Australia. You should use your full CRN including the letter at the end to apply.

Step 2 - Contact your asylum seeker support agency to apply

• The recognised asylum seeker agencies are listed below.

Step 3 - Wait to hear from us by SMS or email

• We will let you know if your application was successful or not.
• This may take up to 14 days for eligibility checks against Services Australia (Centrelink) records.
• If your application is not approved, you will need to travel on adult fares.

Step 4 - If approved, tap on within 60 days

• If approved, within 60 days you need to tap your go card to a card reader to activate concession fares on your card.
• Concession fares will be on your go card until Centrelink tells us you are no longer eligible.
• If you're no longer eligible, we'll send you an SMS or email at least 14 days before your go card will revert to adult fares.
• When travelling, always carry your photo ID and show it as proof of concession eligibility when asked by a Translink driver or authorised person or you could be fined $252.

Regional Queensland 

Asylum seekers living in regional Queensland should apply for a concession sticker for their ImmiCard by completing the application form (PDF, 224KB) and taking it to one of the asylum seeker support agencies.

Step 1 - You need an ImmiCard and a Centrelink CRN

• Your ImmiCard is issued by the Department of Home Affairs.
• Your CRN is your Centrelink Customer Reference Number issued by Services Australia.
• You should use your full CRN including the letter at the end to apply.

Step 2 - Download form and contact your asylum seeker support agency

• Download and fill in a concession application form (PDF, 265KB)
• The recognised asylum seeker agencies are listed below.

Step 3 - If eligible, your support agency will put a sticker on your ImmiCard

• Show your ImmiCard with the concession sticker to the driver to get half price fares.
• Your regional concession sticker will expire on 31 March the following year.
• You will need to apply for a regional concession sticker each year you are eligible for concession fares.
• If you are not eligible, you will need to travel on adult fares.

Recognised asylum seeker support agencies

The department’s process for providing concession fares to asylum seekers requires the cooperation and assistance of asylum seeker support agencies to assess and verify eligibility.

The following Agencies are registered to verify eligibility for asylum seeker concessions:

• Settlement Services International
• Australian Red Cross
• Life Without Barriers