Follow these guidelines and tips below to ensure a safe and enjoyable journey for everyone on TransLink services.

General travel tips and guidelines

  • Have your go card, valid paper ticket or correct fare ready before boarding.
  • To hail a bus, raise your hand to show that you'd like the bus driver to stop. Make sure you are standing in a visible location so the driver can clearly see you.
  • To get off a bus, please press the stop button well before your stop, at least 100 metres, to allow the driver to stop smoothly and safely. 
  • Offer your seat to passengers with special needs, such as seniors, people with a disability, pregnant women and parents with small children.
  • Do not place your feet or bags on seats.
  • Keep doorways and aisles clear of bags and other items.
  • Use earphones with your personal music player and keep the volume at a reasonable level.
  • Do not talk to the driver while the vehicle is in motion.
  • Vacate your seat if you’re sitting in a designated area needed by a passenger with a disability or if you're a student paying concession fares and adults are standing.
  • Do not bring excessive amounts of luggage on board, or occupy more than one seat. Use the storage racks if they're available.
  • Do not carry food or drink in an open top food or drink container.
  • Treat all public transport staff and other passengers with courtesy and respect.

TransLink works to provide a safe and inclusive enviroment where all passengers show mutual respect and are considerate of one another.

Under the Queensland Anti-Discrimination Act 1991 passengers also have legal responsibilities to behave appropriately.

Anyone who vilifies another passenger or public transport staff could be subject to a complaint and may be required to pay compensation to those they have vilified. Vilification which involves threats of physical harm to people or property could result in a criminal conviction. 

Reporting incidents

For immediate threats of physical harm to people or property, please contact Queensland Police on 000.

If you've been subjected to or witnessed harassment, vilification or racial abuse on public transport, please report it to Policelink on 131 444.

For further information or to lodge a anti-discrimination complaint, please contact the Anti-Discrimination Commission on 1300 130 670.

You can make a journey—and pay one fare—by combining two or more shorter trips if you follow the go card or paper ticket transfer rules.

go card transfer rules

Use your go card to touch on and off for each trip. Our system will automatically combine your trips into a single fare.

Train-to-train transfers only need to be touched off at the end of the journey.

  • One-hour time limit between transfers
  • Maximum of 3 transfers per journey
  • Total journey length must be shorter than 6 hours
  • Final trip must start within 3.5 hours of first trip

Paper ticket transfer rules

  • Unlimited transfers within 2 hours (3.5 hours if travelling more than 4 zones)
  • You must start your final trip before the printed expiry time
  • Returning to your initial departure destination is not permitted—you must purchase another paper ticket to do this
  • An adult should hold a small child’s hand when boarding and exiting services.
  • Children must not stand on seats or climb on rails or handle bars.
  • Adults travelling with small children should be given priority seating on all TransLink services.

Please be aware of these extra safety measures when travelling with a pram or stroller.

You'll need to fold your pram or stroller and store it in the luggage rack if:

  • you are travelling during peak times
  • the bus driver advises that there is not enough space on board the bus to safely park the pram
  • it is not a wheelchair accessible bus
  • the designated wheelchair space in already occupied or it is required throughout the trip.

At all other times, you can travel with the child seated in the pram or stroller.

Please remember to:

  • park your pram or stroller in the designated wheelchair space with its brake on, and
  • ensure your child is secured in the pram or stroller harness.

Due to workplace health and safety concerns, TransLink staff are not required to assist in folding and loading prams or other large objects.

Special conditions apply if you want to take your bike on the bus, train, ferry or tram.

If your bike can be carried in a bag no bigger than 90cm x 70cm x 36cm, you can travel on any bus or tram, and certain train services.

You cannot travel with your bike on the train between the hours of:

  • 7am and 9.30am (travelling towards the city)
  • 3pm and 6.30pm (travelling away from the city).

Bikes can be brought on trains at any time on the weekend and public holidays.

Travelling with your bike on the CityCat is subject to space availability—you may not be able to travel on your desired service if there are other bikes occupying space.

You can take small non-motorised recreational scooters on any TransLink service.

When travelling on a bus, scooters should be folded (where possible) and stored in the luggage rack. Care should be taken to not block the aisle or doors.

You can take surfboards, golf bags and other large items on TransLink services that are equipped to do so. You may be refused travel or directed to use off-peak services if you have items which may inconvenience other passengers or pose a safety hazard.

Long surfboards cannot be carried on smaller Sunbus (Sunshine Coast) or Surfside (Gold Coast) buses.

To hail the bus, raise your hand to indicate that you wish the driver to stop. Make sure you are standing in a visible location so the bus driver can clearly see you. Keep your arm extended until the driver indicates.

Ensure the bus has enough room to pull over safely and not interfere with passing traffic. Drivers are not able to pull over in a passing lane, on a corner or on a roundabout.

You cannot hail 'n' ride:

  • within 400m of a bus stop
  • on roads with speed limits of more than 60kph

For safety reasons, the provision of hail 'n' ride is at the driver's discretion.

Additional information for Cairns

In addition to the above, in Cairns you cannot hail 'n' ride:

  • within Zone 20 (Inner city)
  • along Sheridan St or Mulgrave Rd

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