Tertiary student FAQs

If you're enrolled at your tertiary or post-secondary institution and have your student ID number, you can apply online for concession fares today.

To travel on concession fares you must carry a current student ID card issued by a Queensland institution registered with the department at all times, and have concession fares activated on your go card.

No, concession paper tickets are no longer sold to tertiary students. In South East Queensland you must have applied for and received concession fares on your go card.

If you don't have concession fares activated on your go card, or don't enough funds on your card to travel, you need to buy an adult paper ticket.

You can apply for concession fares online or over the phone by calling 13 12 30 anytime.

If you have registered your go card, simply login to your online account and click the ‘My Details’ tab and enter your concession details to apply.

If you haven't registered your go card, we recommend you register your go card first. Alternatively you can still apply through by clicking the link on the same page.

Remember to make sure you carry your student ID card with you at all times when you travel.

The Department of Transport and Main Roads (TMR) is committed to protecting your personal information in accordance with the Information Privacy Act 2009.

With your consent, the personal information collected will be used by TMR for the purposes of assessing your eligibility for a concession and to provide you with SMS or email notifications where relevant.

Apart from seeking confirmation of entitlement from the relevant organisation and contracted public transport business partners, your personal information will not be disclosed to any other third party without your consent unless authorised or required to by law. Read our privacy statement or call Translink on 13 12 30.

Yes, unfortunately, unless you agree to both the privacy statement and terms and conditions, you can't apply for concession fares.

The Department of Transport and Main Roads (TMR) is committed to protecting your personal information in accordance with the Information Privacy Act 2009.

We will only notify you by SMS or email once your tertiary institution has assessed your application for concession fares.

To check the progress of your application, log in to your go card account or call 13 12 30.

Processing times for applications could be up to 14 days (or two weeks) depending upon your tertiary institution. In some instances this may be as short as two to five business days.

You can track your application's progress by logging in to your go card account or calling Translink on 13 12 30.

Once you're approved for concession fares, you need to tap on within 60 days to activate the fares on your go card.

After this, the concession fares will no longer be valid and you'll need to call Translink on 13 12 30 and have your concession fares reset. You won't need to reapply online for concession fares providing your eligibility hasn't changed.

You can use your existing blue adult go card or tertiary green concession go card, as long as it hasn't expired.

To check your expiry date, log into your go card account online, or visit a selected go card retailer or train station ticket office, or call Translink 13 12 30 anytime.

If you don't already have one, buy an adult go card.

Yes. If you are a tertiary student with a tertiary concession go card that has not expired, you can apply using this card.

No. If you are a Year 12 school leaver with a school student concession go card, you will need to buy a new adult go card.

No, this does not mean you are registering your go card. Although we do collect your concession details for the purpose of assessing your eligibility for concession fares, we do not store your details in the same way or use your details to create a go card account.

Your student ID number is your individual student number that is given to you by your tertiary institution. This may not necessarily be the same number that is on your student ID card (for example it may not be the physical card number).

If you're unsure about what your ID number is for the purposes of applying for concession fares, please contact your tertiary institution.

No, you do not need to register your go card to apply for concession fares. However, registering your go card will allow you to track the progress of your application for concession fares online as well as:

• activate auto top-up
• protect your travel balance if your card is lost or stolen
• easily transfer your travel balance from one card to another go card
• check your travel balance and view up to six months' transaction history
• check your go card expiry date
• report an incorrect fare and request a balance adjustment.

We will notify you by SMS or email about the outcome of your application. We’ll also notify you when concession fares are applied to your go card and if they’re about to be removed because your institution has told us you are no longer eligible.

If you have a registered go card, you can you change your email and/or mobile phone number by logging into your go card account, going to ‘Settings’ and updating your notification preferences.

If you have an unregistered go card, please call Translink on 13 12 30.

We will notify you by SMS or email 14 days (or two weeks) before your concession fares will expire and are removed from your go card.

To travel on concession fares in regional Queensland, you will need to call 13 12 30 and apply for a regional concession sticker on your student ID card.

In order to be eligible for a regional concession sticker, you must be currently eligible with your SEQ go card.

Processing times for applications could be up to 14 days including delivery times by Australia Post.

You can track your application's progress by calling Translink on 13 12 30.

The regional concession sticker is a sticker that is applied annually to you student ID card that proves your eligibility to travel on concession fares in regional Queensland (outside the go card network).

To apply for a regional concession sticker on your student ID:

1. Download and complete a regional concession sticker application form.
2. Present your completed application form to your tertiary institution.
3. If you are eligible, your tertiary institution will apply a regional concession sticker to your student ID card.

Remember to make sure your carry your student ID card with you when you travel.

Processing times for applications for a regional concession sticker will depend on your tertiary institution.

Once you have completed your application form and presented it to you institution, they should apply the sticker to your student ID immediately.

You will need to apply for a regional concession sticker annually for each year that you are enrolled and eligible for concession fares.

If you are eligible, your regional concession sticker will expire on 31 March of the year following the year of issue.

If you lose your student ID you will need to reapply for a regional concession sticker with your institution.

You will need to plan ahead and buy an adult go card and apply for tertiary concession fares to be activated on your go card.

If you attend the Central Queensland University, University of Southern Queensland or TAFE Queensland, you can apply online.

For all other registered regional institutions, you can apply for concession fares over the phone by calling Translink on 13 12 30 anytime.

Processing times for applications could be up to 14 days (or two weeks) depending upon your tertiary institution.

You can track the progress of your application by calling Translink on 13 12 30.

Similar to your concession sticker, concession fares will be valid on your go card until 31 March of the year following the year of your application.

You can buy an adult go card online or over the phone by calling 13 12 30 anytime.

Already in SEQ? You can buy a blue adult go card at selected retailers, Queensland Rail station ticket offices, and fare machines at busway, train and tram stations.

Once you have your go card, you can apply for concession fares over the phone by calling 13 12 30 anytime.