In September 2016, the Queensland Government initiated a review into bus driver safety following an increase in violent incidents including verbal and physical aggression towards bus drivers.

The Queensland Bus Driver Safety Review was released in August 2017 and recommended 20 initiatives that could improve safety for bus drivers.

At the same time, the Government released an Interim Government Response with a commitment to further investigate these recommendations, including strategies to implement key recommendations.

The final response, which is now complete, details recommendations that have been implemented, are underway or will be completed in the future. These aim to improve the way we deliver services and raise awareness about acceptable behaviour while travelling on public transport to provide a safer environment for everyone.

We are committed to working with industry to implement changes and to continue to look for ways to make improvements.

Five point plan

The Government's five-point plan is shown below.


Bus driver safety five-point plan infographic

Bus safety five-point plan


What's next?

The Queensland Government will roll out the five-point safety package for bus drivers state-wide, including grants for driver safety barriers and anti-shatter film.

We'll keep this webpage up-to-date with developments including further details on the grants program (and how to apply) and the public awareness campaign.


Phase 1

Initiatives progressed:

  • Driver barrier trial
  • Anti-shatter film trial
  • CCTV
  • Duress and radio
  • De-escalation training
  • Incident procedures
  • Public awareness campaign
  • School strategies
  • Code of conduct - students
  • Code of conduct - passenger
  • Scheduling

Phase 2

Initiatives investigated further (August 2017 to January 2018)

  • Customer service cards
  • Recruitment
  • Contract terms
  • Senior Network Officers
  • Police
  • Fare collection policy
  • High risk passenger management
  • Data collection
  • Cashless ticketing and fare system
  • Driver barrier trials
  • Anti-shatter film trials

Phase 3

Ongoing monitoring and implementation (from January 2018):

  • Bus Safety Forum
  • Data collection and analysis
  • Ongoing implementation of safety measures
  • Industry engagement
  • Co-contribution driver barrier grants
  • Anti-shatter film grants
  • Public awareness campaign

Infographic of approach to delivering bus driver review