The Smart Ticketing project

The Queensland Government is investing $371 million in a new smart ticketing solution that will make choosing public transport easier by introducing new ways to plan and pay for your journey. Smart Ticketing will introduce more than 13,500 new devices that will accept credit or debit cards, smartphones and smart watches in addition to go cards and paper tickets.

World-class partnership

Translink has partnered with Cubic Transportation Systems to deliver a world-class ticketing system for Queensland that is on par with the global ticketing networks of Singapore, New York, Chicago and London.

Timeline

Smart Ticketing will be progressively rolled out across South East Queensland and 18 regional urban centres by the end of 2022. Our staged approach will ensure we get Smart Ticketing right, before delivering it right away.

Our delivery approach

Translink has undertaken extensive research, customer engagement and testing with a broad range of accessibility and advocacy groups to ensure the new Smart Ticketing equipment is functional, accessible and user-friendly for everyone. Learn more about Translink's accessibility services.

Smart Ticketing now on G:link

You can now trial new Smart Ticketing payment options on G:link. Experience the freedom of tapping your own way with Visa, Mastercard and American Express now accepted on G:link for adult fares only.

Learn more about the Smart Ticketing trial and new ways to pay on G:link.

Regional bus trials

Translink is currently testing the features and functionality of new Smart Ticketing on-board equipment with bus operators, drivers and employees in five regional urban areas.

Learn more about our trials in: Bowen, Hervey Bay, Innisfail, Maryborough and Minjerribah (North Stradbroke Island).

New equipment rolls onto QR

Translink is currently rolling out new Smart Ticketing validators across the Queensland Rail Citytrain network. These new validators are available to use with your go card or go access card.

Over 500 Smart Ticketing validators and gates will be progressively installed across all 154 Citytrain stations over the coming months to make way for the trial of new payment methods later this year.

Learn more about this Queensland Rail trial.

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