When can I tap in to Smart Ticketing?
Smart Ticketing is now available for travel between all G:link, Queensland Rail (SEQ) and Airtrain stations, as well as on Brisbane River ferries.
If you travel on a concession fare, or transfer to a bus or Southern Moreton Bay Island ferries please continue to use your go card or purchase a paper ticket as usual.
We are progressively installing, testing and trialling Smart Ticketing equipment across South East Queensland buses and ferries, with 18 regional urban bus services to follow.
Smart Ticketing is being delivered in a phased approach to ensure the technology and equipment is fully functional for customers before the next phase is implemented. Our complex integrated customer network means that a significant amount of infrastructure needs to be installed, tested and trialled before we can switch on new Smart Ticketing payment methods for customers.
Make sure you're signed up to our newsletter so we can keep you up to date and let you know when you can tap in to Smart Ticketing.
Can I still use my go card?
We get this question a lot! While we encourage all eligible customers to trial new ways to pay, you can continue to use your go card on the new equipment in South East Queensland when you follow our three easy steps.
Why Pink?
You may have noticed that Smart Ticketing has a special look and feel. Our use of colour, character and culture all work together to help us tell the Smart Ticketing story. One of the most important decisions we made was landing on our signature colour, pink. Accessibility and inclusion sit high on our priorities. After careful colour testing with customers of varying abilities, pink proved to be the most accessible and visible in gaining, retaining and regaining your attention on our network.
But that's not all - ever seen a Cooktown Orchid? Well, if you didn't know, the flower is something of a state icon. It felt only natural that Smart Ticketing's pink would take inspiration from Queensland's signature flower.
Who is Marlu?
Marlu, our pink Smart Tickety-Roo makes an appearance every so often to help show you how to make the most of Smart Ticketing. We chose a kangaroo as part of our identity because the national symbol is recognised and loved by locals and visitors alike.
Did you know that Marlu means Kangaroo in Warlpiri language? Warlpiri is one of the Ngarrkic languages of the Pama-Nyungan family which is one of the largest Aboriginal language communities in Australia. Marlu represents our ongoing commitment to recognising and celebrating our First Nations culture.