South East Queensland

School students in South East Queensland can catch regular TransLink services or a school bus service to and from school.

Cairns, Mackay and Toowoomba

School students in these regions can catch regular TransLink services, or a school bus service to and from school.

Your local school transport office or school will be able to advise who your local bus operator is.

Regional Queensland

School students in regional Queensland can search for bus services to and from school using the qconnect journey planner

For students living in parts of Queensland where TransLink or qconnect services don't operate, a designated school bus service may be available. Your local school transport office or school will be able to advise who your local bus operator is.

School Transport Assistance Scheme

The Queensland Government provides assistance for eligible students travelling to and from school under the School Transport Assistance Scheme (STAS).

Assistance is available on all TransLink or qconnect bus, ferry, train and tram services.

For more information, contact TransLink or visit one of our divisional office locations.

Safe travel of school students

The safety and comfort of all students and other passengers when travelling is very important to us. We recommend parents read our safety tips as well as helpful tips below before your child starts to travel independently.

If your child has a smartphone, you may also wish to download the MyTransLink app, to set up their favourite services and stops and access real time information about a service.

When planning your trip to school, you should:

  • Arrive at the bus stop, ferry terminal or train station a few minutes early (minimum 5 minutes prior to departure time is best).
  • When you see your bus approaching, raise your hand to signal the driver to stop. Hailing the bus early gives the driver time to stop safely and smoothly.

If a service does not stop, you should:

  • Contact your parent/guardian immediately to let them know that you have missed your service.
  • Never, under any circumstances, accept a ride from a stranger.
  • If you decide to board the next service, wait in a safe place.
  • If you change your travel plans and decide to leave the bus, train, ferry or tram stop, make sure that your parent/guardian is aware of your plans.
  • If you are concerned for your safety, contact the police on 000 in the first instance.

It can be useful to do a practice run with your child before they start to travel independently. You can help to:

  • Plan the journey in advance to confirm the route and stop location, and check for service updates before your child travels.
  • Walk to and from the stop location so your child is familiar with their surroundings.
  • Discuss safety when travelling alone.
  • Arrive at the bus stop, ferry terminal or train station a few minutes early (minimum 5 minutes prior to departure time is best).
  • Stand at a safe distance to hail the bus as it approaches, so the driver knows to stop.
  • Make sure their go card is topped-up, they have a travel pass or are carrying the correct change before boarding the service.
  • Practice touching on and off with their go card.
  • Identify which stop to get off and learning when to ring the bell.
  • Provide your child with a phone, phonecard or coins for a payphone so they can contact you.
  • Use the journey planner to identify other services your child can use to get home safety in case they miss their regular service.
  • Have a prepared backup plan.
  • For extra advice on travelling safely to and from school, watch Queensland Bus Industry Council’s Safe Bus Travel video with your children.
  • Review the Code of Conduct for School Students Travelling on Buses and discuss the expected behaviours and responsibilities with your child.

We thoroughly investigate all reports where a child has missed their service.

If a service has not stopped for your child, they are still on the network and you know their current location, call us on 13 12 30 to make a report and we will investigate urgently.

If your child is still on the network and you are concerned for their safety, please contact the police in the first instance.

We will need to know:

  • date of the incident
  • time
  • age of your child
  • route your child was waiting for
  • location where your child was waiting for service
  • where your child was going
  • best contact number for the child's parent/guardian/teacher.

If your child is no longer on the network or has changed their travel plans, please call 13 12 30 to report the incident and we will conduct an investigation.

All reports of a child missing a service are investigated. We work with the responsible service provider to investigate the case, which may include:

  • Identifying and interviewing the driver of the service
  • Reviewing real-time data to determine exactly when the service passed the location where your child was waiting
  • Examining CCTV footage where available
  • Checking go card ticketing data
  • Taking disciplinary action, depending on the circumstances of the incident.

We will keep you informed and:

  • Contact you within 1 business day of your initial contact, to provide an update
  • Advise you of the investigation outcome. While we aim to respond to your complaint within 5 working days, some investigations are more complex and may take up to 10 business days.

Code of conduct

The Code of Conduct outlines:

  • the requirements for students travelling on public transport
  • guidelines for bus operators, parents and schools.

More information

Please contact us for more information about school transport in your region.

Your regional school transport office can provide further information about school transport options in regional Queensland.

Related links