Our on demand transport service in Hervey Bay is known as Kan-go.

This service provides a great alternative for residents who live within parts of Point Vernon, Pialba and Hervey Bay and want to travel conveniently within their local area.

The Kan-go service travels a fixed route starting at Stockland via Woolworths, RSL, library and university, before looping back to Stockland. It then proceeds to pick up and drop off pre-booked passengers located within a defined roam zone.

Travel between the roam zone and fixed route operates between 8am and 6pm Monday to Saturday.

For as little as $2.40* each way per adult, Kan-go provides a convenient and safe travel option for locals.

*as at June 2021

Kan-go Hervey Bay timetable

To register and book Kan-go services

Registration and bookings are required and can be made by:

  • calling 1800 231 248 (free call)
  • downloading the Translink On Demand app, available via the App Store or Google Play
  • booking online.

Return bookings are also required to ensure you get a seat.

For support about using the app or booking website, please call 1800 231 248 or watch our instructional video.

How to register

Before booking your Kan-go service, you will need to create a profile. Having a profile allows you to regularly book and manage your trips quickly and easily.

You can create your profile over the phone, via the app or online by providing your contact information, concession status and eligibility, and a password).

You only need to register your details once.


You can update your notification preferences at any time by calling 1800 231 248 (free call).

We will message you 15 minutes prior to your pick up time to confirm our driver is nearby and also when they have arrived.

Paying for a trip

You can pay for your trip with cash to the driver when you travel.

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