Our on demand transport service in Hervey Bay is known as Kan-go.

This service provides a great alternative for residents who live within parts of Point Vernon, Pialba and Hervey Bay and want to travel conveniently within their local area.

The Kan-go service is a mix of fixed route and roam zone - picking you up and dropping you off when you need us to.

Kan-go travels a fixed route starting at Stockland, via Woolworths, the Hervey Bay RSL, library and University of the Sunshine Coast looping back to Stockland.

The service then picks up and drops off pre-booked customers in the roam zone (purple shading on the map) around Point Vernon and Pialba, as close to your door as possible.

View the map.

Travel in the roam zone Monday to Saturday between 8am and 6pm, every 60 minutes.

Full details are available in the Kan-go timetable.

Booking your Kan-go service is easy:

Step 1: Register

Having a profile allows you to regularly book and manage your trips quickly and easily.

You can create your profile by:

  • calling 1800 231 248 (free call)
  • downloading the Translink On Demand app, available via the App Store or Google Play
  • booking online.

You only need to register your details once.

Step 2: Book a trip

You can make a booking by:

  • calling 1800 231 248 (free call)
  • using the Translink On Demand app
  • going online.

Don't forget:

  • return bookings are also required to  ensure you get a seat
  • allow extra travel time if you need to connect to a bus service
  • bookings close half an hour before travel, due to the shared nature of the service.

We'll send you notification

We will message you 15 minutes prior to your pickup time to confirm our driver is nearby and when they have arrived.

You can update your notification preferences at any time by calling 1800 231 248 (free call).

Need help?

For support about using the app or booking website, please call 1800 231 248 or watch our instructional video.

Fares are calculated on the number of zones you travel through on your journey. The Kan-go service operates entirely in Hervey Bay's fare zone 6 therefore a single zone fare applies unless you're transferring.

Fares are paid in cash to the driver when you travel.

View all Hervey Bay fares.

We'd love to hear your feedback about the service.

Use our feedback form or call us on 1800 231 248 to let us know what you think.

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