We post updates out:
- service disruptions, including temporary and permanent changes to services
- special event travel, such as for football matches, the Ekka, concerts, expos and other community events
- ticketing, fares and go card
- current competitions and offers.
We're also on Instagram from 7am to 7pm, 7 days a week, posting and interacting with our customers.
We encourage customers to engage in discussion and share their public transport experiences.
We use hashtags on Twitter for bus, train, ferry and tram service notifications to make it easier for customers to find relevant information before they travel or during their journey.
All network notifications on Twitter will include the hashtag #TLAlert. Secondary hashtags by mode provide specific network information:
|Mode||Hashtag||More information and special hashtags|
|General||#TLAlert||Service alerts for SEQ network|
|Bus||#TL600s (example)||Notifications for bus services 600 to 699
Spring Hill Loop: #TL30s
CityLoop: #TL40s & #TL50s
Night services: #TLNs
CityCat, CityHopper: #TLFerry
|Train||#TLIpswichline (example)||Notifications for train lines travelling to and from Ipswich|
|Ferry||#TLFerry||Notifications for all water based services|
|Tram||#Glink||Notifications for tram services|
- Trains: Hashtags for train lines are in line with current naming conventions on the website and station displays.
For example #TLIpswichline is used for tweets containing information for trains travelling from the city to Ipswich and from Ipswich to the city.
- Buses: To make it as easy as possible we have clustered bus routes in series.
For example, to find information for the bus routes P331, 333 and 334, the hashtag #TL300s will provide any available information for those routes.
Customers using the P231 (P stands for prepaid) will find specific notifications with #TL200s.
All notifications for night services, that have the prefix N, are accessible with #TLNs.
We read all comments, messages and tweets, but may not be able to reply to everything we receive.
Please submit an online form if you have a:
- formal request, comment or enquiry
- complaint against staff or services
- response to an item for public consultation.
A customer service representative will respond as soon as possible.
Due to privacy requirements, we cannot answer go card-related questions on our Facebook page or Twitter account. Please private message us, call us or log in to your go card account to resolve the issue.
We expect social media users will treat each other—as well as the department and our employees—with respect.
We will remove comments that contain:
- vulgar or abusive language
- personal attacks of any kind
- offensive terms that target specific ethnic or racial groups,
- comments that do not remain on topic or are not productive.
Comments that are spam, promote services or products, or contain political content will also be removed.
Illegal content or behaviour is not allowed on TransLink's social media channels. We will not allow links or posts to any copyright or pornographic material, or posts that engage in behaviours like harassment, impersonation, intimidation or abuse.
TransLink may report and block users posting inappropriate or offensive material, and is not obliged to reinstate any individual it blocks.
TransLink does not guarantee or warrant that information posted by individuals on Facebook and Twitter is correct, and disclaims any liability for any loss or damage resulting from reliance on such information.
TransLink uses social media in accordance with the following company statements and policies:
- TransLink privacy statement
Transparency and accountability are important to us. TransLink follows these guidelines and policy when a complaint is lodged: