Logan DRT

There are three separate service areas in Logan (see map).

Suburbs

• Rochedale South
• Underwood
• Eagleby
• Carbrook
• Cornubia
• Loganholme
• Shailer Park
• Tanah Merah
• Boronia Heights
• Chambers Flat
• Hillcrest
• Logan Reserve
• Munruben
• Park Ridge
• Park Ridge South

Vehicles will pick you up near your house, preferred pickup address or at a pre-arranged location within the above suburbs.

The service will then drop you off at specific DRT meeting points at key locations (see full list of locations). If you've also booked a return journey from the same location, you'll need to wait for your service at this meeting point.

Logan DRT operates daily:

• Earliest pick-up is from 6am
• Latest drop-off is by 10pm

Bookings outside of these hours can’t be accommodated. If you need to travel any earlier or later, you’ll need to find alternative transport options. 

• All passengers must be registered for a DRT account before they can make a booking.
• DRT vehicles will only carry passengers who have a pre-booked trip. You may not be permitted to board the service if you don’t have a booking.
• There’s no minimum age limit to use or book a DRT service. Unaccompanied children will be allowed to use the DRT service at the discretion of the child’s guardian.
• You’re able to book a trip for someone else, however the person travelling must be registered for the service.
• To make sure there’s enough room in the vehicle, you must tell us about any extra passengers or items when you book.

Booking your service is easy:

Step 1: Register

Before you can book you need to register with our delivery partner TransitCare. Call TransitCare on 1300 153 636 to set up your account. You only need to do this once.

During registration you can choose to setup online bookings. TransitCare will ask for your mobile number or email address to setup your login username. Once registered, a confirmation email or SMS will be sent to you along with a link to the portal.

If you have mobility needs (such as using a walking frame or wheelchair), or have an assistance animal, or travel with a pram, please let TransitCare know so the right vehicle can be arranged for every trip.

Step 2: Book a trip

You can choose to book online or by phone.

Book online

Once you’ve registered with TransitCare, you can book online 24 hours a day seven days a week using the online booking portal. Just remember you need to book at least two hours before you travel.

You can book single, return, or recurring trips, and add children or family members to your account and make bookings for them. If you’re travelling with a child who needs a child seat, ensure you provide details on the type of seat required or the age of your children so a suitable seat can be provided.

If you book on the day of your travel, your pickup time is provided immediately on-screen in the portal. If you pre-book, you’ll receive an email or SMS once your trip has been scheduled for the next day.

If you have difficulty using the portal or need to update your details, call TransitCare on 1300 153 636.

Book by phone

You can book by phone by calling TransitCare on 1300 153 636.

Bookings can be made between 6am to 8pm seven days a week. Just remember you need to book at least two hours before you travel. If you need to travel between 6am and 8am, you must call before 8pm the night before.

You can book single, return, or recurring trips and you can add children or family members to your account and make bookings for them.

If you book on the day of travel, your pickup time is provided immediately over the phone. If you pre-book, you’ll receive an SMS once your trip has been scheduled for the next day.

Remember:

• Allow extra time if you’re connecting to a bus or train.
• Bookings close two hours before travel, due to the shared nature of the service.
• When booking by phone, tell the operator the time you need to arrive at your destination (not your pickup time).
• Tell the operator or enter in the portal if you’re travelling with additional passengers, children, carers, luggage, prams, or mobility aids, so the right vehicle can be allocated.

As this is a shared service, it’s essential you let us know if you need to cancel a booking.

Online bookings can be cancelled up to two hours before your booking, or anytime by calling our delivery partner. If you need to cancel a trip within the two-hour booking window, please call TransitCare on 1300 153 636 as soon as you can before your booked travel time.

Cancellations can be made at any time up until your service is scheduled to arrive.

If you don’t let us know about your cancelled booking, you may be issued with a warning. Repeat offences may result in the cancellation of your account.

When using a Demand Responsive Transport service, you can only pay for your travel with cash or EFTPOS.  If you're paying with cash, please ensure that you have the correct change to give the driver. 

You'll be charged the same fare as you would when travelling on any Translink service. All public transport fares on Translink services in Queensland are a flat rate of 50 cents per journey, regardless of the distance travelled. 

If you connect with another public transport service, you'll need to pay the additional relevant fare, which is 50 cents per journey across the network. 

About concessions

50% concession fares no longer apply. Some customer groups and card holders receive free travel (providing they carry proof of their entitlement with them and show it to a driver or Authorised Person when asked).  

View the conditions of travel page.

View our travelling with animals and pets page.

View our travelling with large items page.

Seatbelts and restraints

In addition to the conditions of travel, Logan DRT services have seatbelts and restraints, and you must always wear a fastened seatbelt.

If you’re aged 16 years and older and fail to wear a fastened seatbelt while travelling in a DRT vehicle, you may be fined and accumulate demerit points.

Children must be appropriately restrained for their age and size. Car seats are available upon request, so please let TransitCare know at the time of booking.

Drivers are responsible for ensuring passengers are wearing seatbelts or restrained if they’re:

• aged between seven and 15 years
• aged less than seven years, if a suitable child restraint is brought on board.

Drivers aren’t responsible for ensuring customers are wearing seatbelts if they’re:

• aged 16 years or older
• aged less than seven years and no suitable child restraint is brought on board – and the child isn’t in the front seat (if the vehicle has two or more rows of seats).

If you’ve left something on board please call TransitCare on 1300 153 636.

Feedback from the community was considered extensively in the planning and design of the Logan DRT. We consulted from May to July in 2017 to develop a service that best responded to community needs.

We're actively monitoring and evaluating the service to best respond to your needs. We'd love to hear your feedback.

Use our feedback form or call us on 13 12 30 to let us know what you think.