Contactless payment is available on all modes of public transport in South East Queensland. This means that as well as go cards, you can use contactless Visa, Mastercard or American Express credit or debit cards to pay for travel.
With 50 cent fares and more ways to pay, it is easier than ever to get where you need to go.
Your feedback has been extremely positive, but we have some common questions about how the system works. Learn how to use contactless payments below.
Myth 1: “I don’t need to take my card out of my wallet to tap.”
Truth: Smart Ticketing validators are more powerful than old go card readers and can read every contactless card you tap. To tap correctly:
- Take out and tap one card or device only.
- Keep your payment card away from others.
- Check that you’re tapping off with the same card that you tapped on with.
Myth 2: “I can tap on with my physical credit card and tap off with my digital credit card for a single trip.”
Truth: Your digital cards and physical cards are considered different payment methods. To make sure you pay the correct fare, always tap on and tap off with the same card or device. If you switch payment methods during a trip, you will be charged a default fare on both cards!
Myth 3: “I can use one contactless debit/credit card to pay for myself and someone else.”
Truth: Each person, including children, needs to tap on and tap off with a different card or device. You can use a contactless credit or debit card, go card, prepaid card or a separate device linked to the same account for each person.
Myth 4: “I will be charged separate fares when transferring between a bus, train and ferry.”
Truth: When transferring between services, we will calculate one fare for your whole journey if the conditions of travel are met. Remember to tap on and off for each trip to make sure your fare is calculated correctly.
Myth 5: “There’s no way to resolve fare issues online.”
Truth: Our Translink Ticketing Assistant is available to help you view your trip history, check that your fares are correct, and request a fare adjustment if you think you were charged the wrong fare. It is available 24/7 and can guide you through the process step by step.