On demand transport operates in two areas of the northern Gold Coast - Pacific Pines and Nerang/Highland Park and is a flexible, shared service that is pre-booked for your convenience.
If you need to get around the Pacific Pines or Nerang/Highland Park areas you can catch on demand services to connect to the wider public transport network and essential hubs and services such as shopping, healthcare and employment.
See below for more information, including how to book your travel and to see where you can go.
The Gold Coast on demand transport service operates in two roam zones.
- Roam zone A – Pacific Pines and parts of Oxenford, Maudsland and Gaven.
- Roam zone B – Nerang/Highland Park and parts of Worongary.
You can travel to or from a pickup point close to your home to one of the following key locations within your roam zone.
In roam zone A you can travel to/from:
| Key location | On demand stop location |
|---|---|
| Helensvale station | Bus stop A within the bus station on the western side of the station, Town Centre Drive |
| Pacific Pines Town Centre | The bus stop on Pitcairn Way, near the southern entrance to the centre |
| Westfield Helensvale | The bus bay on the southern side of the shopping centre; near entrance D (close to Woolworths, The Market, Suncorp) |
In roam zone B you can travel to/from:
| Key location | On demand stop location |
|---|---|
| Nerang station | Bus stop D within the bus station on the eastern side of the station on Boulton Drive |
| Nerang Town Centre - North | The bus stop at 5 Price Street, outside the Hinterland Medical Centre |
| Nerang Town Centre - Central | At 31 Price Street, between Lavelle and Ferry Streets |
| Nerang Town Centre - South | The bus stop on the southern side of Price Street between Earle Plaza and Nerang Fair |
| Nerang Mall | The bus stop on New Street, near the southern entrance to the mall |
| My Centre Nerang | The bus stop on Station Street, near the eastern entrance to the centre |
To travel beyond your roam zone, simply transfer to a bus, train or tram service at any key location using your go card or credit or debit card.
Your pickup point
When booking your service, you'll be directed to your nearest pickup point. Most pickup points will be within 400 metres (five minutes) from your booking location, however if the bus is unable to safely access your location, or if a road is temporarily closed, you may need to walk up to one kilometre (10 - 15 minutes) away.
If you have a disability such as a mobility or vision impairment and can't safely and easily get to a pickup point, we'll aim to pick you up near your booking location. Similar to a regular bus service, you may be required to cross a road, when it is safe to do so, to access the service from your booking location. Make a note of your accessibility requirements in your profile settings when you register. Our small buses are fully accessible, including wheelchair access.
Bookings can be made at any time for trips during these operating hours:
- Weekdays from: 5:30am to 9pm
- Weekends and public holidays from: 8am to 5pm
When you book, you'll be given a window for arrival of your service. This could be up to 30 minutes - the actual wait time will depend on how busy the service is and how many other customers have booked.
You can pre-book your on demand service by downloading the Translink On Demand app via the App Store or Google Play, online or by calling 13 12 30.
The Translink On Demand app allows you to easily:
- pre-book your on demand services using your smartphone
- track the arrival of your service with real-time notifications and an in-app map
- pre-book your trip up to four weeks in advance with recurring bookings.
When you book you'll be given a window for arrival of your service. This could be up to 30 minutes - the actual wait time will depend on how busy the service is and how many other customers have booked.
We'll notify you approximately 15 minutes before your service arrives to confirm your driver is nearby.
When using an on demand transport service, you can use your credit or debit card or a go card to pay for your travel. You'll be charged the same fare as you would when travelling on any Translink service. All public transport fares on our services are a flat rate of 50 cents per journey, regardless of the distance travelled.
You'll still need to book your trip as you can't board without a booking.
Concessions
50% concession fares no longer apply. Some customer groups and card holders receive free travel (providing they carry proof of their entitlement with them and show it to a driver or Authorised Person when asked).
The City of Gold Coast's free bus travel for seniors and veterans ended on 1 July 2025, and is no longer available.
We'd love to hear your feedback about the service.
Use our online feedback form or call us on 13 12 30 to let us know what you think.