We're trialling on demand transport in two areas of the northern Gold Coast – Pacific Pines and Nerang (west)/Highland Park.

If you need to get around the Pacific Pines or Nerang (west)/Highland Park areas you'll soon be able to catch an on demand service to connect to the wider public transport network and essential services such as shopping, healthcare and employment.

On demand transport is a flexible, shared service that is pre-booked for your convenience - you can be picked up at any time and location that suits you.

The trial will start by mid-2022 and run for two years. During this time we will be actively monitoring and evaluating the service to best respond to community needs.

This on demand transport service operates in two roam zones.

  • Roam zone A – Pacific Pines and parts of Oxenford, Maudsland and Gaven
  • Roam zone B – Nerang (west)/Highland Park and parts of Worongary.

You can travel to or from a pickup point close to your home to one of the key locations within your roam zone.

In roam zone A you can travel to/from:

  • Pacific Pines Town Centre
  • Helensvale station
  • Westfield Helensvale

In roam zone B you can travel to/from:

  • Nerang station
  • Nerang Mall
  • Nerang Town Centre (multiple stops)
  • My Centre Nerang
  • Nerang Fair

To travel beyond your roam zone, simply transfer to a bus, train or tram service at any key location using your go card.

Your pickup point

When booking your service, you'll be directed to your pickup point – this will be no more than 400m from your home.

If you're unable to safely walk to a pickup point due to a disability such as a mobility or vision impairment, you can request to be picked up from your home when you make your booking.

You'll be able to pre-book your on demand service by downloading the Translink On Demand app, online or by calling 13 12 30.

The Translink On Demand app will allow you to easily:

  • pre-book your on demand services using your smartphone
  • track the arrival of your service with real-time notifications and an in-app map
  • pre-book your trip up to two weeks in advance with recurring bookings.

When you book you'll be given a window for arrival of your service. This could be up to 30 minutes - the actual wait time will depend on how busy the service is and how many other customers have booked.

We'll notify you 15 minutes before your service arrives to confirm your driver is nearby.

This trial is part of our integrated transport network so normal fares and zones apply.

Travel on demand using your go card – simply touch on and off when you board and leave your service.

Your fare will be based on the number of zones you travel through.

We'll be actively monitoring and evaluating the service to best respond to your needs.

We'd love to hear your feedback about the trial. 

Send us an email at translink@translink.com.au or call us on 13 12 30 to let us know what you think!