Last reviewed: Friday 7 Aug 2020 at 1.31pm ()

The health and safety of our customers and staff is our number one priority. We are working with relevant government agencies in response to COVID-19 and will continue to act on official Queensland Health advice.

Service capacity

Each week we'll share patronage data and trends from the previous week across our SEQ network. This is to help you make informed choices about the services you use and the times you travel, to enable social distancing where possible.

  • More people are returning to the network however patronage last week was down 48% compared to the same period last year. 
  • The quietest weekdays to travel were Monday and Friday. 
  • The busiest times to travel by mode were:
    • Train: 6am-8am and 5pm-6pm
    • Bus: 7am-8am and 2pm-4pm
    • Brisbane Ferries: 11am-12pm, 1pm-2pm, 4pm-5pm and 7pm-8pm 
    • Southern Moreton Bay Island Ferries: 7am-8am and 2pm-3pm
    • Tram: 7am-8am and 3pm-4pm.

TransLink's COVID-safe public transport plan

The COVID-safe public transport plan (PDF, 2.2MB) outlines the measures in place to ensure the health and safety of customers and transport staff when travelling on public transport.

  • Safety measures
    • Rear door boarding on buses unless you need to use the front door due to accessibility or other requirements.
    • Cashless payments – all South East Queensland services are only accepting pre-paid tickets, such as go card.
    • No cash payments accepted at train station ticket windows (you can still use cash at a self-serve fare machine).
    • Hand sanitiser available at key stations across the network.
  • More services and capacity to support social distancing 
    • More than 1,000 extra bus and train services will operate from Monday 10 August. Find out more.
    • Larger vehicles on busier routes including six-car trains and bigger buses. 
    • More cleaning
      • regular cleaning of vehicles and stations, including vacuuming, mopping and wiping, throughout the day
      • deep daily sanitisation of vehicles, including touch points and go card readers
      • regular disinfecting of station touch points including rails and push buttons throughout the day
      • additional cleaning staff and cleaning shifts
      • equipping drivers and staff with hand sanitiser and cleaning spray, as well as mandated handwashing for staff
      • checking of driver and visitor temperatures at transport and cleaning depots
      • hygiene signage and information on handwashing and other sanitisation on-board and at stations. 
    • Reliable service
      • All services have continued to run to schedule for those who needed to travel, despite a drop in patronage.

    Playing your part

    Follow three simple steps to help support everyone's health and safety while travelling.

    1. Leave a gap

    When travelling, leave a gap between you and others where possible by:

    • standing away from others while at a stop or platform
    • leaving space as you enter the vehicle and sitting away from other people
    • waiting for a later service if required in busy periods.

    2. Adjust your travel

    Consider options to adjust your travel including:

    • travelling outside peak times - we're adding more bus and train services from Monday 10 August to help you stagger your travel
    • walking or cycling between home and work or for part of your journey
    • discussing options with your employer such as working from home more often, staggering your work days or your start and finish times.

    3. Keeping it clean

    Follow Queensland Health's advice regarding good hand and respiratory hygiene, including:

    • staying home if you are unwell
    • cleaning hands with soap and water or alcohol-based hand rubs
    • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing.

    Follow the measures we've introduced to help stop the spread of COVID-19, including cashless payments and rear door boarding.

    Treat our staff and your fellow customers with respect - we're all in this together.

    Stay up to date

    Affected services

    Bus

    Tram