Last reviewed: Friday 22 May 2020 at 3.55pm ()

Service updates

The health and safety of our customers and staff is our number one priority.

We are working with relevant government agencies in response to COVID-19 and will continue to act on official health advice.

All timetabled services are currently running as scheduled.

COVID-safe public transport plan

The COVID-safe public transport plan (PDF, 2.2MB) outlines the measures in place to ensure the health and safety of customers and transport staff when travelling on public transport.

We all have a part to play when travelling on public transport to help support everyone's health and safety.

Staying healthy on public transport

Customers have a key role to play when they travel on public transport. Everyone needs to take responsibility and follow three simple steps to help support everyone's health and safety while travelling.

Leave a gap

When travelling, leave a gap between you and others where possible by:

  • standing away from others while at a stop or platform
  • leaving space between you and the person in front as you enter the vehicle
  • sitting away from other people
  • waiting for a later service if required in busy periods.

Adjust your travel

Consider options to adjust your travel including:

  • travelling outside peak times
  • catching an earlier service or waiting for a later service
  • walking or cycling between home and work or for part of your journey
  • discussing options with your employer such as working from home more often, staggering your work days or your start and finish times.

Keeping it clean

Following Queensland Health's advise regarding good hand and respiratory hygiene, including:

  • staying home if you are unwell
  • cleaning hands with soap and water or alcohol-based hand rubs
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoid contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath.

Follow the measures we've introduced to help stop the spread of COVID-19, including cashless payments and rear door boarding.

Treat our staff and your fellow customers with respect - we're all in this together.

Measures we have introduced to protect customers and staff

  • Cashless payments – all South East Queensland services are only accepting pre-paid tickets, such as go card, to reduce cash handling.
  • Blocking off the front row of seats on board buses.
  • Allowing you to only touch on the go card reader furthest from the driver.
  • Rear door boarding where possible on buses (unless you require assisted boarding).
  • No cash payments being accepted at train station ticket windows (you can still pay with EFTPOS or use cash at a self-serve fare machine).

Vehicle cleaning

Our delivery partners have increased their cleaning regimes to include daily sanitising.

Hard surfaces are also sanitised daily including customer touch points at our busway, train and tram stations.

Stay up to date


Affected services