Accessibility

 

TransLink is committed to reducing barriers for people with a disability when using public transport.

If you require an accessible service, please contact the operator before your journey to ensure one is available.

The Queensland Government also offers community transport services to eligible seniors and people with a disability (or their carer) to attend medical appointments and various activities.

Disability travel tickets

We have a range of special tickets giving you discounted or free travel on our services.

You may be eligible if you:

Accessible services

Most of our vehicles are accessible, with allocated spaces for wheelchairs and mobility scooters on new buses, and all trains, trams and ferries.

  • Buses: Most buses operating in our network are accessible—they have low floor entry, a ramp and an allocated space for wheelchairs and mobility scooters. As older buses are retired from service, they are replaced with new accessible buses.
  • Trains: Wheelchairs and mobility scooters can be taken on all TransLink train services. Spaces are located in the fourth carriage, close to the guard. In trains without allocated spaces, passengers should park in the carriage entry area.
  • Trams: Wheelchairs and mobility scooters can be taken on all G:link tram services. An allocated space is located towards both the front and rear of the tram. You should position yourself at the boarding point towards the front of the tram as the access ramp will be deployed by the driver.
  • Ferries:
    • Brisbane River – CityCat: All CityCat ferries are fully accessible, with four spaces for wheelchairs and mobility scooters on each vessel. CityHopper and Cross River Ferry services are not accessible.
    • Southern Moreton Bay Island passenger ferry services: All Bay Island Transit ferry services have two allocated spaces for wheelchairs and mobility scooters.
  • Accessible taxis: Wheelchairs and mobility scooters can be taken in accessible taxis. For safety reasons, it is mandatory for mobility scooter users to relocate to a fixed seat. Accessible taxis are located in all cities and some towns.

If you wish to use accessible public transport services, you need to ensure the wheelchair or mobility scooter meets the criteria for size, height, weight and manoeuvrability as contained in the Disability Standards for Accessible Public Transport 2002 (Cwlth) ('Transport Standards').

Accessible stops and stations

All South East Queensland busway stations and G:link tram platforms are fully accessible.

Selected train stations and a number of CityCat terminals are fully accessible.

Busway stations

Busway stations are equipped with lifts, ramps and pathways. They also have tactile ground surface indicators to assist customers with vision impairment.

Train stations

Queensland Rail has an ongoing program of creating an accessible environment at its stations.

Download the Queensland Rail Disability Access Guide (PDF, 3.1MB) for more information.

CityCat terminals

Many of the CityCat terminals are fully accessible.

For more information, view the ferry network map.

Tram stations

Each G:link platform has two boarding assistance points. These boarding points are aligned with the tram modules that have an allocated space for mobility devices. They are marked bright blue with the universal white wheelchair symbol.

All platforms have tactile ground surface indicators to assist customers with vision impairment.

All public transport services, including associated infrastructure and public transport vehicles, are subject to the Disability (Access to Premises – Buildings) Standards 2010 (Cwlth) and the Transport Standards.

Guide dogs and other assistance animals

Certified guide, hearing and assistance dogs trained in accordance with the Guide Hearing and Assistance Dogs Act (2009) and assistance animals trained in accordance with the Disability Discrimination Act (1992) are welcome on all our services.

If your guide, hearing or assistance dog has been certified by a Department of Communities, Child Safety and Disability Services approved training organisation, you will have a handler’s identity card.

If you do not have a handler's identity card, you can either:

When travelling on our network with your guide, hearing or assistance dog, or assistance animal, you must present your handler's identity card or your Assistance Animal Pass when requested by an authorised person or operator.

Additional information about guide, hearing or assistance dogs can be found online or by calling 1800 210 976.

Disability standards

All new public transport infrastructure and vehicles are required to be accessible and comply with the national Disability Standards for Accessible Public Transport 2002.

We work continually with departments, councils and public transport providers to upgrade infrastructure and vehicles as part of the Transport Standards' staged implementation.

Disability Action Plan

The Disability Action Plan—Improving Access to 2017 ('Disability Action Plan') outlines the Department of Transport and Main Roads' commitment to making the passenger transport network more accessible for people with disabilities.

The plan was developed following consultation with transport operators, disability and non-government sector representative groups, the Local Government Association of Queensland, the Queensland Disability Advisory Council, and members of the public.

The first review of the Disability Action Plan was completed at the start of 2016.

Contact us or email ptaccessible@translink.com.au for more information.