Buy & refund tickets

 

Where to buy

go card can be purchased from a range of locations, including:

Visitor travel cards, seeQ and go explore, can also be purchased online.

Paper tickets can be bought:

  • onboard a bus (except pre-paid buses) or ferry
  • from a ticket office at train stations
  • from a fare machine at a busway, train or tram station
  • at major interchanges.

Even if you are an infrequent public transport user, go card is a cheaper, easier and more convenient travel option.

Some bus services are pre-paid during peak times. You will need a valid ticket with enough travel credit to travel before you board the service.

How to use a fare machine

Fare machines are available at selected busway, train and tram stations.

You can:

  • buy an adult go card at a busway and tram station fare machine
  • top up your go card at any fare machine
  • buy paper tickets at any fare machine.

Please use correct money where possible. Change will be given as coins up to the value of $19.90.

Sometimes a fare machine is unable to give the correct change because it has run out of coins or there is a problem with the machine. If you don't receive the correct change and you have the original refund claim receipt, you can claim a refund.

Fare machine refunds

If you bought a paper ticket from a fare machine and did not receive the correct change, you can:

You can only pay with cash on bus and ferry services, and the driver or ferry master may not have change for larger notes.

go card refunds

You can get a refund on any unused go card travel credit and deposit.

Refunds can be issued one of two ways:

When an unused travel credit refund is issued, your go card must be surrendered and it will be cancelled.