How to claim a refund for incorrect change


If you bought a paper ticket from a fare machine and did not receive the correct change you can either:

Things you need to know:

  • If you complete a fare machine refund form, you receive a refund via an electronic funds transfer directly to an Australian bank account.
  • All refunds are provided in Australian dollars.
  • Copies, faxes or scanned 'refund claim receipts' are not accepted.