About go card
go card is TransLink's electronic ticket that lets you travel seamlessly on TransLink's network of bus, train, ferry and tram services, including Airtrain.
It's cheaper compared to the cost of a paper ticket; is easily topped up; offers great travel benefits and you can register your card to protect your travel balance if it is lost or stolen.
Travelling with go card is easy - simply touch on at the beginning of your journey and touch off at the end. Your fare is automatically deducted from your card balance. You can transfer easily across bus, train, ferry and tram services by following the transfer rules.
There are different types of go card:
Adult go card holders must be 15 years old or older.
These cards expire 10 years from the date of issue.
Child go card holders must be 5 to 14 years old (inclusive).
These cards expire on the child's 15th birthday.
Senior go card holders must hold a current Australian Seniors Card. Choose a senior go card or a Seniors Card +go.
Seniors Card +go
Upgrade to a combined Seniors Card +go.
This is a single, convenient card with a Seniors Card on one side and TransLink senior go card on the other side.
Seniors Card +go offers all the usual seniors' discounts and concessions across Australia PLUS easy access to the cheapest available fares for TransLink services.
Seniors Card +go works exactly like a normal senior go card. You can top up, register and touch on and off just like all other go card users.
Seniors Card +go is FREE so you won't pay the usual $5 refundable deposit.
- call 13 QGOV (13 7468)
- or pick up an application form at your local Member of Parliament's office, Centrelink office or public library
There are four types of concession go card:
- secondary school students (full-time)
- tertiary students (full-time)
- defence force veterans (Repatriation Health Card holders).
It is important to ensure that your go card is valid. Check your expiry date.
go card deposits and refunds
As of 6 May 2013, the refundable deposit for a new adult go card is $10.
The refundable deposit for a new concession, child and senior go card is $5.
Refundable deposits help ensure we reduce the risk of go card misuse and can continue to invest in improving public transport for the community.
You can obtain a refund of the travel balance on your go card plus any deposit paid, less any outstanding fares, fees and charges.
Top up timeframes are changing
From 5 May 2014 if you top up your go card and you don’t touch on within 60 days, the money will be returned to your credit or debit card. This change reduces the time your top-up is pending from 180 days to 60 days.
You can easily manage your go card account, including setting up auto top-up online.
How to use your go card