Before you get in touch, here are some answers to common questions:
- Can I apply for a refund of my taxi fare?
- Why is my bus or train late?
- Can I take a pram or another large item onboard a bus or train?
Ask questions and give feedback via our online form.
Check service status for current bus, train and ferry information.
If it's about your go card, call us rather than submitting the form. We need to speak to you in person due to privacy requirements.
Our call centre is open 24 hours a day, 7 days a week.
Call 13 12 30 from within the TransLink service area for the cost of a local call.
While we ask you to contact us directly for all your public transport needs, there may be times when you'll need to contact the operator directly, including:
- looking for lost property
- finding out if your service is an accessible service
- school transport
- chartered services (these are non-TransLink services)
Visit us at the Visitor Information Centre, located opposite the Wintergarden in the Queen Street Mall.
Get tourist and visitor information including advice on using public transport for the first time.
Monday to Thursday: 9am to 5.30pm
Friday: 9am to 7pm
Saturday: 9am to 5pm
Sunday: 9.30am to 4.30pm
You can contact TransLink at Twitter (@TransLinkSEQ), but please note when we're on and what we can do for you on Twitter.
Write to us
Department of Transport and Main Roads
GPO Box 50
Customer service standards
For more information on when and how we respond to you, see our service standards and policies.