The COVID-safe public transport plan (PDF, 1.54MB) outlines the measures in place to ensure the health and safety of customers and transport staff when travelling on public transport.

Safety measures

  • Cashless payments – all South East Queensland services are only accepting pre-paid tickets, such as go card.
  • No cash payments accepted at train station ticket windows (you can still use cash at a self-serve fare machine).
  • Hand sanitiser available at key stations across the network.
  • The following bus companies are boarding via the rear door, unless you require assisted boarding via the front door:
    • Brisbane City Council
    • Surfside
    • Sunbus 
    • Clarks Logan City Buses
    • Park Ridge Transit
    • Westside Bus Company
    • Mt Gravatt.

More services and capacity to support social distancing

  • We put additional train and bus services on the network.
  • Larger vehicles on busier routes including six-car trains and bigger buses.
  • We've added more services to the SeaLink timetable to support social distancing.

More cleaning

  • Regular cleaning of vehicles and stations, including vacuuming, mopping and wiping, throughout the day.
  • Deep daily sanitisation of vehicles, including touch points and go card readers.
  • Regular disinfecting of station touch points including rails and push buttons throughout the day.
  • Additional cleaning staff and cleaning shifts.
  • Equipping drivers and staff with hand sanitiser and cleaning spray, as well as mandated handwashing for staff.
  • Checking of driver and visitor temperatures at transport and cleaning depots.
  • Hygiene signage and information on handwashing and other sanitisation on-board and at stations.

Reliable and affordable service

  • Most services have continued to run to schedule for those who needed to travel, despite a drop in patronage.