Have you got a go card that you don't use anymore?

Transfer unused credit to your current go card, or get a refund for the unused travel credit and deposit (less any outstanding fees and charges).

Get a refund

Visit one of our selected go card retailers if:

  • you have used your go card in the last five years, and
  • your go card hasn't expired, and
  • your card balance is $50 or less.

Complete the go card guide to balance transfers and refunds form (PDF, 300KB) if:

  • you prefer a refund by electronic funds transfer,
  • you haven't used your go card in the last five years, or
  • your go card has expired, or
  • auto top-up is currently enabled on your go card.

Transfer the balance to another go card

Call 13 12 30 to arrange the balance transfer to your new card if:

  • your go card is registered, and
  • you've used the go card in the last five years, and
  • the go card hasn't expired.

Login to your go card account if:

  • your go card is registered.

Complete the go card guide to balance transfers and refunds form (PDF, 300KB) if:

  • you haven't used the go card in the last five years, or
  • the go card has expired, or
  • the go card is balance is more than $50, or
  • auto top-up is currently enabled on the card.

More information

To get a refund or balance transfer you'll need to surrender your old go card and it will be cancelled.

If you're unsure of your best option or need more information about getting a go card refund or transferring your go card balance, please contact TransLink on 13 12 30.