Customer with phone

Customer satisfaction with TransLink's public transport network has reached a record high!

Data captured in TransLink's customer survey shows an increase in satisfaction for January 2019, with the score rising by two points to 74, the highest since monthly reporting began in 2012.

Improved satisfaction with trains (72) and ferries (82) also helped boost the overall rating, while customers remained pleased with buses (74).

Several satisfaction categories contributed to the overall rating, with multiple significant results:

  • Efficiency: 74 (+2 points, highest in 7 years)
  • Comfort: 75 (+2 points, highest in 5 years)
  • Accessibility: 81 (+2 points, highest since 2016)
  • Reliability and frequency: 70 (+3 points, highest since Jan 2018)

These results come hot off the heels of the announcement last month of TransLink's new customer survey pilot. The new survey will allow customers to provide feedback with a mobile device, increasing the amount of respondents and the making the survey easier to complete. 

If you would like to leave feedback outside of the survey, you can contact us online or by calling 13 12 30