TransLink officers helping customers at the Cultural Centre Busway Station will be on hand until construction of Queen’s Wharf Brisbane Integrated Resort Development is complete.
Head of TransLink Matthew Longland said TransLink staff were originally deployed for four months last December to help customers when widespread bus changes were implemented as a result of road closures made for construction of the $3 billion development.
“Since December we have had staff on the platforms and walkway during afternoon peak times - helping customers buy tickets, top up go cards, and plan their journeys, as well as assisting the elderly and disabled,” Mr Longland said.
“Staff were scheduled to finish in March, however, due to the positive response from the community we have decided to keep them on the ground until construction is complete.
“We’ve had great feedback from the public and disability support groups are telling us these staff are helping make using public transport a quick and easy process.
“Having staff at the station directing passengers has helped reduce crowding and confusion, ensuring people can find the bus service they need, especially during peak periods.”
Mr Longland said further improvements were planned for the Cultural Centre.
“Following feedback from passengers and observations from our officers on the ground, we will install an additional ticketing machine to meet demand,” Mr Longland said.
“TransLink will continue to work with its Accessibility Reference Group to ensure we are listening to the needs of customers to make our transport network accessible to all.”
For more information on public transport, visit the TransLink at www.translink.com.au or phone 13 12 30, anytime.