We've answered frequently asked questions we've received from you about our new Smart Ticketing solution.

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The Queensland Government is investing $371 million in a new Smart Ticketing solution – making it easier for you to catch public transport by providing more options to plan and pay for your journey.

Smart Ticketing will introduce new ways to pay, including debit and credit cards, smartphones and wearable devices (such as smart watches) and improve your experience through the delivery of a new, intuitive mobile app and access to real-time service information.

Smart Ticketing will be rolled out across all of South East Queensland and 18 regional urban areas by 2022.

We are delivering Smart Ticketing over the next three years.

Detailed design, development and implementation planning is currently underway, with a series of trials planned for late 2019.

The new Smart Ticketing system will be progressively rolled out ahead of being fully implemented by 2022.

The first round of trials will take place in regional Queensland, as these provide a more controlled environment for us to work on any tweaks that might be required before a bigger rollout in areas like South East Queensland.

Trial locations include Minjerribah (North Stradbroke Island), Fraser Coast (Maryborough and Hervey Bay), Innisfail and Bowen.

These regional trials provide us with an opportunity to test project elements as part of the project development process.

Smart Ticketing will be available across all of TransLink's and qconnect’s existing regional urban public transport areas.

Regional urban areas include:

 

  • Airlie Beach and Proserpine
  • Bowen
  • Bundaberg
  • Cairns
  • Gladstone
  • Gympie
  • Hervey Bay
  • Innisfail
  • Kilcoy to Caboolture
  • Mackay
  • Maryborough
  • North Stradbroke Island
  • Rockhampton
  • Sunshine Coast Hinterland
  • Toowoomba
  • Townsville and Magnetic Island
  • Warwick
  • Yeppoon

Our new Smart Ticketing system is a Department of Transport and Main Roads (TMR) initiative to provide a payment solution for public transport that is affordable and able to adapt to future growth and technology.

The current go card system is approaching the end of its lifespan and cannot support current customer needs and expectations.

Since go card was developed in 2003, technology has significantly advanced – smartphone credit cards, cloud computing and wearable devices were all introduced after the go card.

Smart Ticketing is fully funded by the Queensland Government through a $371 million investment to design, build and implement the new ticketing system.

No. The Smart Ticketing project does not include the review of fare prices.

Any changes to TransLink’s fares are considered independently by the Queensland Government and are not linked to the new payment system.

Yes, you will still be able to use your existing go card.

Yes, you will still be able to use paper tickets.

Yes, you will still be able to purchase paper tickets with cash (except on existing pre-paid services).

Yes, our retail network will continue to support go card.

Yes. If you would like to travel anonymously, you can continue to purchase paper tickets with cash, or use an unregistered go card to travel on public transport.

We are committed to ensuring a secure, privacy compliant payment solution.

 

As part of our commitment, we are working with Queensland Privacy Commissioner and other stakeholders to ensure the best outcome for customers, including ensuring customers will be able to travel anonymously – if they wish.

 

More information will be made available here as the detailed system design is finalised.

Opportunities to work on this TransLink project are advertised on the Queensland Government Smart Jobs website.