1 Sep 2016

TransLink is rolling out a public preview of its new look website and encouraging customers to head to preview.translink.com.au to check out the new site and rate their experience.

TransLink spokesperson Miguel Holland said the new responsive website not only looked better, but provided significant improvements for customers including enhanced journey planning and optimisation for all digital devices.

"With almost 80 per cent of visits to our website now from mobile phones and tablets, this is an important upgrade to give customers on these devices smoother, faster and easier access to their public transport information," Mr Holland said.

"Our new look journey planner has been boosted with Google-assisted locations and a 'previous journey' quick search tool for smarter, simpler searching.

"Customers across Queensland will also benefit from an improved 'pick my region' function to access specific pages and updated information for the Gold Coast and Cairns, with Mackay to come online in late November.

"The new site will be a great tool to ensure our public transport network remains available to all users through adherence to world standard accessibility guidelines.

"We have undertaken rigorous testing to ensure this new and simpler site is easier for customers to use.

"As TransLink's most popular customer information channel, with more than 40 million visits a year, the improved website will complement TransLink's MyTransLink app, Facebook, Twitter and Instagram profiles to engage and interact with our customers.

"Our recent milestone achievements of more than 500,000 app downloads and 100,000 followers on Twitter highlights our commitment to providing important information to customers online.

"The launch of TransLink's Instagram account this month is another great way we are engaging audiences with new and different perspectives of our public transport network across South East Queensland," Mr Holland said.

Customers are invited to explore the new website at preview.translink.com.au and rate their experience. They can also provide more detailed comments about the changes using our online feedback form.

The updated website is expected to be launched later this year.