G:link

Love at first sight. The brand new G:

TransLink's integrated network on the Gold Coast now includes the G: servicing 16 tram stations from Gold Coast University Hospital to Broadbeach South, 7 days a week.

Trams run:

FAQs

What is the G: ?

The G: is a 13 kilometre integrated tram system that connects the Gold Coast University Hospital and Griffith University (Health and Knowledge precinct) to Surfers Paradise and Broadbeach. There are 16 stations along this corridor with high-quality bus interchanges at Southport and Broadbeach.

View the G:link route map and timetable.

Can I use my existing go card on the G:?

Yes. You can use your existing go card on the G:. The G: is part of the TransLink network and therefore part of TransLink's integrated ticketing system. All go cards including Adult, Concession, Child and Senior go cards can be used on the G:. You can use your go card to seamlessly transfer between any TransLink bus, train or tram service on the Gold Coast.

Where can I buy and top-up?

You can buy a go card at all 7-Eleven stores and fare machines at G: and Queensland Rail stations where you see the 'buy' and 'top up' symbols. You can also buy a go card online at translink.com.au.

Find your nearest go card retailer on the Gold Coast.

How often do trams run?

Weekday and weekend frequencies every 7.5 to 30 minutes

G:link service frequencies

Where does the G: travel to and from?

The G: travels from the Gold Coast University Hospital and Griffith University (health and Knowledge precinct) to the fast growing commercial, retail and recreational centres of Southport, Surfers Paradise and Broadbeach.

G: travels from Gold Coast University Hospital to Broadbeach South

Where are the tram stations located?

There are 16 stations:

  • Gold Coast University Hospital
  • Griffith University
  • Queen Street
  • Nerang Street
  • Southport
  • Southport South
  • Broadwater Parklands
  • Main Beach
  • Surfer Paradise North
  • Cypress Avenue
  • Cavill Avenue
  • Surfers Paradise
  • Northcliffe
  • Florida Gardens
  • Broadbeach North
  • Broadbeach South.

The G: terminates at the Gold Coast University Hospital and Broadbeach South stations. Get to know Broadbeach South station (PDF, 321KB).

Do the same fares apply to the G:?

Yes. Current TransLink fares apply to the G:.

How can I transfer between the G: and my bus service?

The G: is fully integrated into the TransLink network so you can seamlessly transfer between the G: and any TransLink bus or train service. Simply remember to use your go card to touch on and off at the G: station platforms and again when you board your connecting bus or train service. You can use your existing go card to complete your journey and your one fare will be automatically calculated based on when you start and finish your journey.

What zones does the G:link system fall under?

The G:link system travels through zones 13 and 14 of the TransLink zone system. Travelling on the G: will cost up to a two-zone fare.

How much will a ticket cost to use the G:?

As of 6 January 2014, an adult go card fare for the entire trip along the G:link (2 zones) is $4.14 or $3.32 during off-peak.

What do the tram stations look like or include?

All of the 16 trams stations include:

  • A shelter for protection from weather
  • Passenger information displays - to show when the next tram will arrive
  • Passenger information - local, G:link route and network maps
  • Help buttons - so you can speak to the G: control room staff if you need help
  • Ticket machines - buy your ticket or top - up your go card
  • go card readers - simply touch on at the start of your journey and touch off at the end of your journey
  • Station signage - including station name and wayfinding signage
  • CCTV security cameras
  • Benches.

Some tram stations also include:

  • Bus connections
  • Kiosks for retailing
  • Bicycle storage
  • Taxi interchange
  • Lifts and escalators
  • Retail vending machines.

Are there bicycle facilities at the tram stations

Yes, the City of Gold Coast has provided bike sheds at the following tram stations:

  • Gold Coast University Hospital
  • Griffith University
  • Queen Street
  • Southport
  • Nerang Street
  • Cypress Avenue
  • Broadbeach South.

These bike sheds provide a protected and secure place for you to park your bike and continue your journey on the G:.

For more information and to find out how to register, visit cityofgoldcoast.com.au/bikesheds or phone 1300 GOLDCOAST.

Are tram stations accessible for a person with a disability?

Yes. The G: including its stations are accessible for a person with a disability and comply with the Disability Discrimination Act and Disability Standards for Accessible Public Transport requirements.

How long does a journey on the G: take?

The end-to-end journey time from the Gold Coast University Hospital to Broadbeach South stations is around 37 minutes. Indications of journey times on the G: are:

  • Gold Coast University Hospital to Southport = 11 minutes
  • Southport to Cavill Avenue = 14 minutes
  • Cavill Avenue to Broadbeach South = 12 minutes
  • Southport to Broadbeach South = 26 minutes
  • Gold Coast University Hospital to Cavill Avenue = 25 minutes.

How do trams integrate with TransLink bus and train services on the coast?

With the introduction of the G: we made changes to most Gold Coast bus routes to provide fast and efficient transfers between trains, buses and trams.

Find out more about changes to your local bus services.

Where can I find the G: timetable?

You can plan your journey on the G: using our journey planner. Due to the high frequency of the G: there's no need for a timetable - simply turn up and go!

Weekday and weekend frequencies every 7.5 to 30 minutes

What is a Gold Coast go explore card?

Exclusive to the Gold Coast, the Gold Coast go explore card offers visitors and holiday-makers:

  • unlimited travel for one day on all TransLink Gold Coast bus and G: services
  • simple touch on and off for each TransLink Gold Coast bus or tram service
  • easy access to the best beaches, shops, restaurants, bars and attractions by day and night!

All for just $15 for adults or $7.50 for children (aged 5-14 years inclusive).

Where can I buy a Gold Coast go explore card?

The easiest way to buy a Gold Coast go explore card is at selected go card retailers. You can also buy a Gold Coast go explore ;card online.

Are there future plans to extend the G:link system?

Yes. The G:link system is designed to ultimately run a 40 kilometre route from Helensvale to Coolangatta. Potential future stages for this ultimate route are:

  • the corridor north of Stage one (Gold Coast University Hospital and Griffith University to Broadbeach) from Griffith University to Helensvale
  • the corridor south of Stage one (Gold Coast University Hospital and Griffith University to Broadbeach) from Broadbeach to Burleigh Heads
  • the corridor from Burleigh Heads to Coolangatta.

Funding for these potential future stages of the project has not yet been committed. Preliminary planning only has been undertaken for these stages.

What do the trams look like?

You can view the design of the G: trams on the GoldLinQ website www.goldlinq.com.au

The G: trams are built by Bombardier Transportation - a world leader in the design, build, operation and maintenance of sustainable rail transport systems.

The G: trams are the Bombardier Flexity2 design. They are 43.5 metres long, 2.65 metres wide and 3.4 metres high. The trams are bi-directional with a cab at each end. They feature comfortable seating, air conditioning, wheelchair and multipurpose areas, as well as surfboard racks.

How many passengers can a tram carry?

Each tram has 80 seats with capacity for 309 passengers in total.

Are there level crossings or boom gates along the G:link light rail system?

The G:link track only crosses a roadway at a signalised intersection, so there's no need for level crossings or boom gates. Crossing priority for trams is integrated into the current road signalising system. Road users and pedestrians should follow the current road rules.

How can I ensure my safety around the tram?

The G: is clearly delineated from vehicles and the road (asphalt) through coloured surface treatment, curbing and standard traffic control measures. Drivers are clearly made aware of the difference between the road and tram tracks.

To help ensure your safety around trams, always be aware of your environment and remain alert as trams are quiet and it can often be hard to hear them coming.

Another way to help ensure your safety is to always follow the road rules.

Who gets priority at traffic lights - trams or cars?

Traffic lights have been programmed to give priority to trams at a number of road junctions along the G:link system. GoldLinQ have worked with the Gold Coast City Council to coordinate this. Traffic lights will only change for a tram when the tram is in the area. They are not on a set rotational timer. This helps reduce any delay to other road users.

Can I take my bike on the tram?

Fold up bicycles only are permitted onboard the trams. There are bicycle racks at or near every tram station for you to store your bike.

City of Gold Coast has also provided bike sheds at the following G:link stations:

  • Gold Coast University Hospital
  • Griffith University
  • Queen Street
  • Southport
  • Nerang Street
  • Cypress Avenue
  • Broadbeach South.

Bicycle facilities are also available at other areas across the TransLink network. Find your nearest storage facility.

Can I take my surf board on the tram?

Yes. You can take your surfboard on the tram, however please note the following:

  • The height limit for surfboards on the G: is 6ft
  • Surfboard racks are located near the centre carriages of the tram. These carriages are identified by a sticker near the door
  • Please try and board the tram as close as possible to these carriages to ensure you can quickly store your surfboard
  • Place your surfboard securely in the rack until you reach your destination.

Are there any park 'n' ride facilities near or along the G:link system?

Park 'n' ride facilities have not been built into the design of the G:link. Many stations are serviced by buses, so customers can transfer onto the G: from their bus service. There are park 'n' ride facilities at all Queensland Rail train stations on the Gold Coast.

Visit the Gold Coast homepage for more information on the Gold Coast network.