We work closely with our operators to ensure that services are accessible for you.
You should contact the operator before your journey to ensure an accessible service is available.
If you are an aged person or a person with a disability (or a carer of such a person) and have difficulty accessing public transport or a private vehicle, you could be eligible for community transport services.
Maxi taxis for groups and wheelchair accessible taxis are available in South East Queensland.
Buses, trains and ferries
Most buses operating in our network have low floors or ramp systems.
All new trains under development are fully accessible and existing trains are being refurbished to meet the requirements of the Disability Discrimination Act. Spaces in trains for wheelchairs, prams and bikes are being increased and doors and grabrails painted yellow to assist people to enter and ride safely and securely.
CityCats have wide access gates and there is Disability Discrimination Act compliant seating both inside the cabin and out the back of the CityCat. They have audio systems to make announcements clearer for people wearing hearing aids.
Stops and stations
All public transport services, including associated vehicles and infrastructure, are subject to the Commonwealth Disability Standards for Accessible Public Transport 2002.
All busway stations have lifts, ramps and pathways to help with ease of access. We also have tactile paving for people with vision impairment and audio systems to make announcements clearer for people wearing hearing aids. Read more information about different types of bus stops.
Queensland Rail has an ongoing program of creating a fully accessible environment which involves constructing new lifts, ramps, access paths, toilets, signs and seating. Better access benefits all passengers including mothers with small children or babies in prams, bicycle users and older citizens. View more information about train station accessibility or download the Queensland Rail Disability Access Guide (PDF, 584KB).
All CityCat terminals are accessible except North Quay ferry terminal. The Queensland Government is working towards making this ferry terminal easily accessible.
Guide, hearing and assistance animals
Guide, hearing and assistance dogs, and other assistance animals.
Certified guide, hearing and assistance dogs, and assistance animals that are trained in accordance with the Disability Discrimination Act are welcome on all of our services.
Passengers with animals trained in accordance with the Guide, Hearing and Assistance Dogs Act (2009) will carry an identity card issued by the Department of Communities.
Passengers with animals trained in accordance with Disability Discrimination Act (1992) need to appy to TransLink for an Assistance Animals User Card.
You can either:
- apply to Department of Communities, Child Safety and Disability Services to certify your assistance dog, or
- apply for a TransLink Animal Assistance Card.
You must present your access card when requested by an authorised person. Assistance animals that are trained in accordance with the Guide, Hearing and Assistance Dogs Act (2009), will wear a coat or harness to easily identify them as an assistance animal.
Additional information about guide, hearing or assistance dogs can be found on the Department of Communities, Child Safety and Disability Services website or by calling 1800 210 976.
Wheelchairs and mobility scooters
Mobility devices, such as wheelchairs and mobility scooters are an essential part of daily life for people with a mobility impairment. Not only do they improve access to everyday services, but they can also greatly enhance an individual's quality of life.
- Buses - some buses have spaces for wheelchairs and mobility scooters.
- Trains - wheelchairs and mobility scooters can be taken on most train services. Spaces are located in the fourth carriage close to the guard. In trains without allocated spaces, passengers should park in the carriage entry.
- Ferries - all CityCats are fully accessible with spaces for wheelchairs. CityHopper and Cross River Ferry services are not accessible.