The Department of Transport and Main Roads is committed to reducing barriers for people with a disability when using the passenger transport network.
The department has finalised the Disability Action Plan-Improving Access to 2017 (Disability Action Plan) which outlines how we can improve accessibility for people with disabilities using the passenger transport system. It replaces the Disability Action Plan – Achieving Accessible Public Transport in Queensland 2007.
The plan was developed following consultation with transport operators, disability and non-government sector representative groups, the Local Government Association of Queensland, the Queensland Disability Advisory Council, and members of the public through the completion of a survey on the government’s Get Involved website.
You can download a copy of the plan as a PDF or in Word Format:
- Disability Action Plan-Improving Access to 2017 (PDF, 641kb)
- Disability Action Plan-Improving Access to 2017 (Word, 51kb)
If you’re having trouble downloading the plan, or need more information, phone TransLink on 13 12 30 or email email@example.com
Travelling on the network
We work closely with our operators to ensure that services are accessible for you.
You should contact the operator before your journey to ensure an accessible service is available.
If you are an aged person or a person with a disability (or a carer) and have difficulty accessing public transport or a private vehicle, you could be eligible for community transport services.
TransLink has a range of special access passes for customers who:
- travel with a carer/companion
- are vision impaired
- have disabilities and find it difficult to use the South East Queensland network
- use an assistance animal
- have a travel trainer pass for registered training organisations
- are veterans who are holders of either a Totally and Permanent Incapacitated (TPI) or Extreme Disablement Adjustment (EDA) Veteran Travel Pass
Buses, trains, ferries and accessible taxis
All new public transport conveyances (buses, trains, trams, ferries, and accessible taxis) are required to be accessible and comply with Commonwealth Disability Standards for Accessible Public Transport 2002 (Transport Standards).
For conveyances introduced prior to the commencement of the Transport Standards in 2002, a staged implementation is permitted to enable accessibility progressively over a twenty year period for buses and ferries (trains and trams have a thirty year period).
Buses - most buses operating in our network are accessible, with low floor entry, ramp and an allocated space for wheelchairs and mobility scooters. As older buses are retired from service, they are replaced with new fully accessible buses.
Trains - wheelchairs and mobility scooters can be taken on all City network train services. Spaces are located in the fourth carriage close to the guard. In trains without allocated spaces, passengers should park in the carriage entry.
- Brisbane River – CityCat ferry services - all CityCat ferries are fully accessible with four spaces for wheelchairs and mobility scooters on each vessel. CityHopper and Cross River Ferry services are not accessible.
- Southern Morton Bay Island passenger ferry services – All Bay Island Transit ferry services have two allocated spaces for wheelchairs and mobility scooters.
Accessible Taxis – wheelchairs and mobility scooters can be taken in accessible taxis. For safety reasons, it is mandatory for mobility scooter users to relocate to a fixed seat. Accessible taxis are located in all cities and some towns throughout Queensland.
Wheelchairs and mobility scooters
Mobility devices, such as wheelchairs and mobility scooters are an essential part of daily life for people with mobility impairment. Not only do they improve access to everyday services, but they can also greatly enhance an individual's quality of life.
To access public transport with your mobility device, you need to ensure it meets the criteria for size, height, weight and manoeuvrability as contained in the Transport Standards. For further details, please read travelling with your wheelchair or mobility scooter on public transport.
As a quick reference, the maximum dimensions of a wheelchair or mobility scooter permitted on a public transport conveyance are detailed below:
Maximum dimensions of a wheelchair.
Maximum dimensions of a mobility scooter.
Stops and stations
All public transport services, including associated infrastructure and public transport conveyances, are subject to the Commonwealth Disability (Access to Premises – Buildings) Standards 2010 and the Transport Standards.
Busway stations - All Busway stations in South East Queensland are fully accessible with lifts, ramps and pathways to assist all customers. They also have tactile ground surface indicators (TGSIs) to assist customers with vision impairment.
Rail stations - Queensland Rail has an ongoing program of creating an accessible environment which involves constructing new lifts, ramps, access paths, toilets, signs and seating. Better access benefits all passengers including customers with disabilities, customers with small children or babies in prams, bicycle users and older citizens. View more information about train station accessibility or download the Queensland Rail Disability Access Guide (PDF, 584KB).
CityCat terminals – A number CityCat terminals are fully accessible. For more information, view the map showing the location of wheelchair-accessible ferry terminals.
Guide, hearing and assistance dogs, and other assistance animals
Certified guide, hearing and assistance dogs trained in accordance with the Guide Hearing and Assistance Dogs Act (2009), and assistance animals that are trained in accordance with the Disability Discrimination Act (1992) are welcome on all of our services.
If your guide, hearing or assistance dog has been trained and certified in accordance with Guide Hearing and Assistance Dogs Act, you will have been issued with a handler’s identity card by the Department of Communities, Child Safety and Disability Services. This handler’s identity card is recognised by TransLink and you do not have to apply for a TransLink Assistance Animal Card.
If your assistance animal has not been certified by the Department of Communities, Child Safety and Disability Services, you can either:
- Apply to the Department of Communities, Child Safety and Disability Services to certify your guide, hearing or assistance dog and be issued with a handler’s identity card; or
- Apply for a TransLink Animal Assistance Card which provides for assistance animals trained in accordance with the Disability Discrimination Act.
When travelling on the TransLink network with your guide, hearing or assistance dog, or assistance animal, you must present either your handler’s identity card issued by the Department of Communities, Child Safety and Disability Services or your TransLink Animal Assistance Card when requested by an authorised person.
Additional information about guide, hearing or assistance dogs can be found on the Department of Communities, Child Safety and Disability Services website or by calling 1800 210 976.