Fare machines are available at selected train, busway and tram stations.

The touch screen is easy to use, making it easy for you to have a valid ticket for travel

Buy an adult go card (busway stations only)

  1. Select 'buy adult go card'.
  2. Top up your go card (from $5 to $200).
  3. Select 'pay' by cash/EFTPOS/credit card.
  4. Insert payment - change will not be given for cash payments.
  5. Collect your go card from the machine. You can also choose to receive a printed receipt.

Top up your go card

  1. Select 'add value' under the go card menu.
  2. Touch your go card to the yellow target below the screen.
  3. Select the amount you would like to top up (from $5 to $200).
  4. Select 'pay' by cash/EFTPOS/credit card.
  5. Insert your money or swipe your debit/credit card. Change will not be given for cash payments.
  6. Touch your go card to the yellow target again to confirm transaction.
  7. You can then choose to receive a printed receipt, or simply view your new balance on the screen.

Reload your Gold Coast go explore card

  1. Select ‘add pass’ under the go card menu.
  2. Touch your Gold Coast go card to the yellow target below the screen.
  3. Select your pass options
  4. Select ‘pay’ by cash/EFTOS/credit card.
  5. Insert your money or swipe your debit/credit card. Change will not be given for cash payments.
  6. Touch your Gold Coast go explore card to the yellow target again to confirm transaction.
  7. You can then choose to receive a printed receipt, or simply view your new balance on the screen. 

Buy a paper ticket (at a train station)

  1. Select single ticket - only single tickets are available. You will need to buy a separate ticket for your return journey.
  2. Select your fare type (adult, concession, school or child).
  3. Select your destination using the map or alphabetical list.
  4. Purchase your paper ticket with cash or EFTPOS.

Buy a paper ticket (at a busway station)

  1. Select single ticket - only single tickets are available. You will need to buy a separate ticket for your return journey.
  2. Select your fare type (adult, concession, school or child).
  3. Select your zones - how to calculate the number of zones that you will travel though. Scroll left or right using the arrows if the zones you need are not visible.
    • Enter the zone with the lowest number at the top of the screen.
    • Enter the zone with the highest number at the bottom of the screen.
  4. Purchase your paper ticket with cash or EFTPOS.

Buy a paper ticket (at a tram station)

  1. Select single ticket - only single tickets are available. You will need to buy a separate ticket for your return journey.
  2. Select your fare type (adult, concession, school or child).
  3. Select your destination using the map or alphabetical list.
  4. Purchase your paper ticket with cash or EFTPOS.

Please use correct money where possible. Change will be given as coins up to the value of $19.90 only.

Sometimes a fare machine is unable to give the correct change because it has run out of coins or there is a problem with the machine. If you don't receive the correct change, and you have the original 'refund claim receipt', you can claim a refund.