Journey planner help

Street addresses

Enter the street number and name (for example, 16 Smith St) plus the suburb name in the suburb field. Don't include unit numbers such as 3/16 Smith St. Just use 16 Smith St.

You can leave suburb blank if you like. If there are multiple matches for the street, you will be prompted to choose the correct one.

If you wish to enter an intersection, type in the two streets, separated by "&&" or 'and'. For example, type in "George St and Adelaide St".

Landmarks, stops and stations

You can search for a landmark or the name of a bus stop, train station or ferry terminal in the second field. For example, you could search for The Gabba, Indooroopilly Shopping Centre or Enoggera Railway Station.

Suburb searching

You can also enter a suburb name only, but a suburb is a large area so this is not as precise as other search options.

Confirm your journey

If there is no exact match for your origin or destination, or if there are multiple possible matches, you will be prompted to confirm them.

1. Busway stations, ferry terminals and train stations are called Location.
2. Bus stops may be called (Location) or (Stop).
   • Locations may be combined bus stops. For instance, two stops on either side of the road may be part of the same location.
3. Landmarks are followed by (Landmark); whole suburbs are followed by (Suburb).

If you're not sure which to choose, try these guidelines:

• Avoid selecting a suburb if you can choose something more precise, because a suburb is a large area and the recommended travel options may not take you to the part of the suburb you need.
• Selecting a stop or location is usually a little more accurate than selecting a landmark. If you know your exact stop/station, this will give you better results.
• Landmarks are a bit easier to recognise than stops. If you don't know the stops or stations in the area, this is an easier option.

If you know your earliest departure time, choose "Leave after" and enter the departure time. Your journeys, including any walking, will start on that time or later.

If you know your latest arrival time, choose "Arrive by" and enter an arrival time. Your journeys will arrive no later than that time, including walking.

You can also choose to find the first journeys or last journeys of the day.

Finding services after midnight

Services which run past midnight into the early morning of the following day are treated as part of the same day. For instance, if a bus service continues to operate past midnight on a Friday, it is still considered a Friday service. In journey planner, it is entered in as a Friday service. Searching for services on Saturday will not find this bus.

The best way to find services after midnight in journey planner is to search for services after 11.55pm. You can also refer to Late night services for timetables and more information.

The Journey Planner will normally search for a route that uses any mode of transport, but if you prefer, you can choose to travel only by bus, train or ferry.

You can also use the train journey planner or the ferry journey planner for convenient searching if you use only one mode of transport.

The "maximum walk" option limits your walk distance at each stage of your journey, including your initial walk to public transport, walks when you transfer, and the final walk to your destination.

For example, if you planned a bus and train journey with the walk limited to 500m, you would walk a maximum of 500m from your starting point to your bus stop, a maximum of 500m to transfer from the bus to the train, and a maximum of 500m from the train station to your destination.

Changing your walk speed will adjust the calculation of walking times.

The journey planner can prioritise the options in different ways. You can choose fastest journey, least transfers, or least walking.

In some cases the options will be the same regardless of the priority.

There is also an option for "No transfers" if you do not want to change services at all. Please note this may limit your travel options. You might need to increase your walking distance to find a journey when using this option.

Our journey planner may recommend a non-TransLink service because it connects with one of our services.

More information about non-TransLink services.

If you want to travel only on public transport services managed by TransLink and using TransLink tickets and fares, remove the tick from this option.

This page gives you an overview of up to five travel options.

From here you can get earlier or later options, adjust the search options and get new results, or plan a return journey.

Click on Journey Details to see more information on each option, including the stops/stations and fare information.

This page gives you a detailed description of a suggested journey.

You can get more information from here, such as:

• Trip details, which includes all stops on each trip and where you get on and off. This is helpful if you're not sure when you'll need to ring the bell.
• Stop-to-stop timetables, which show all services between two stops. This is useful if you are not sure of your travel time or you travel between the same two stops regularly.

The travel options I want aren't coming up

The most common way to address this is to adjust your search options, particularly walking distance. By default, journey planner has a maximum walk of 1km, but some people rather would catch a closer but less frequent service, or are happy to walk further to get to a faster or more frequent service.

Changing the priority from "fastest" to another options may also suggest better options for your needs.

It's a good idea to check the date and time. Are there changes due to public holidays? For tips on finding services after midnight, see "Travel day and time" above.

There's a service missing

Journey planner may not suggest a particular service if there is an express service leaving later that would get you to your destination earlier than the slower service. However, if you check the Stop-to-stop timetable (from theJourney details page), you will see all available services between the two stops, including the slower service.

Journey planner usually allows five minutes for you to transfer between services, and won't recommend transfers where you would have to leave one service and board another in less than five minutes. This is to minimise the chance of you missing your connecting service. However, sometimes you could transfer in less time than this. Checking the stop-to-stop timetable might suggest alternate services you can transfer onto.

Something else is wrong

It's also a good idea to check your origin and destination. TransLink's service area covers a large part of South East Queensland and there are many landmarks and streets with similar names in different areas.

If your street or street number is new, or if construction has caused changes in your area, they may not yet be recognised by the journey planner. If you experience this problem, please inform us via the online feedback form.

If you continue to have trouble, you can contact TransLink by phone 24 hours a day, 7 days a week for travel information. Please also let us know about the problem via the online feedback form. Please provide as much detail as possible so that we can investigate, including:

• the day and time you did your search
• the origin, destination, date, time and other options in your search
• the results you expected
• the results you got