Journey planner help

The travel options I want are not coming up

You can see more services or closer services by editing the default search options in the more options section.

Change the walking options to increase or decrease your maximum walk to the stop to start your trip or from the stop to end your trip (any transfer walking distances are fixed at 400m by default).

It's a good idea to check the date and time. Are there changes due to public holidays or weekend timetables?

For tips on finding services after midnight, see "travel day and time" above.

There's a service missing

Journey planner may not suggest a particular service if there is an express service leaving later, but that would get you to your destination earlier, than the slower service. However, if you click on "show travel details" for that leg on the journey details, you can see all alternative routes and times.

Journey planner usually allows five minutes for you to transfer between services, and won't recommend transfers where you would have to leave one service and board another in less than five minutes. This is to minimise the chance of you missing your connecting service. However, sometimes you could transfer in less time than this. Checking the alternative routes and times might suggest alternate services you can transfer onto.

Something else is wrong

It's also a good idea to check your start and end location. TransLink's service area covers a large part of South East Queensland and there are many landmarks and streets with similar names in different areas.

If your street or street number is new, or if construction has caused changes in your area, they may not yet be recognised by the journey planner. If you experience this problem, please inform us via the online feedback form.

If you continue to have trouble, you can contact TransLink by phone 24 hours a day, 7 days a week for travel information. Please also let us know about the problem via the online feedback form. Please provide as much detail as possible so that we can investigate, including:

• the day and time you did your search
• the start and end locations, date, time and other options in your search
• the results you expected
• the results you got.

Use the journey planner by searching with one of the following:

• street address
• landmark
• stop name
• suburb.

Street addresses

Enter a street address (e.g. 16 Smith St) and suburb, if known.

Don't include unit numbers.

Landmarks

Search using the name of a landmark, major bus interchange, train station or ferry terminal, e.g. The Gabba, Indooroopilly Shopping Centre or Enoggera Station.

Stop name and stop ID

Each stop has an name and individual six digit stop ID. These can be found on some bus stop and timetables.

Find your stop by typing in your stop name or ID. If you only have the street name and surburb, a list of suggested stops will appear, allowing you to select the correct one.

Confirm your journey

If there is no exact match for your start or end location, or if there is more than one match, you will be prompted to confirm the location.

If you don't know the stop name or address, select a landmark which will search for all nearby stops.

Plan a return journey

To plan a return journey, click 'reverse directions'.

Arrive before

If you need to arrive at your destination before a certain time, select "arrive before" and enter that arrival time. Your journey options will arrive no later than the time you selected, including any walking distances.

Leave after

If you want to leave after a certain time, select "leave after" and enter in your departure time. Your journey will start at that time or later, and include any walking distances.

You can also choose to find the first journeys or last journeys of the day.

Earliest and latest services

Services which run past midnight into the early morning of the following day are treated as part of the same day. For instance, if a bus service continues to operate past midnight on a Friday, it is still considered a Friday service. In journey planner, it is entered in as a Friday service. Searching for services on Saturday will not find this bus.

The best way to find services after midnight in journey planner is to search for services after 11.55pm. You can also refer to late night services for timetables and more information.

The journey planner will automatically search for a route that uses all modes of transport (bus, train, ferry). But if you prefer one mode of transport over another, you can refine your search by selecting bus, train or ferry.

Change the walking options to increase or decrease your maximum walk distance to the stop to start your trip, or from the stop to end your trip (any transfer walking distances are fixed at 400m by default).

Increasing the maximum walk will show more services in your area.

Decreasing the maximum walk will show you closer services, these services may leave at a later time than other services within the 1.5km radius.

Changing your walk speed will adjust the calculation of walking times.

If you're looking for a particular type of service, e.g. an express service, refine your search by checking/un-checking the service type.

You can search for a service based on the type of fare charged by selecting free, standard or prepaid.

This page gives you a detailed description of a suggested journey and display options depending on your search.

• fastest
• least transfers
• least walking
• best.

It may offer one or many options depending on the journeys available. Switch between the options by clicking on the tabs at the top of your journey details.

At the top of each journey option, there is a summary of the total travel time, total walking, number of transfers and the go card adult fare.

Each journey will show the following:

Walking details

This will show how long your walk will take, and you can check the map to see exactly where you need to go.

Travel details

Each leg of your journey is shown with an icon indicating the mode of transport. Click on "more info & times" to find out information on the departure and arrival times and the stop or platform your service will be leaving from.

Under "more info & times" you'll also find a number of alternative trips for the selected leg of your journey.

For each leg, click the "zoom to trip on map" to see where the service travels.

Train platforms

Train platforms shown are subject to change. Please check the latest information available on arrival at your station.

Service status

Check the status of your service for any interruptions or delays that might affect your journey.

Please note: if you're planning your journey for the future, check the website again before you travel for information about any unplanned disruptions.

Fare information

The fare information explains the number of zones you'll travel through and how much it will cost depending on the ticket you are travelling with.

The fare shown on your journey will default to a standard adult fare. To see the cost of concession, senior or off-peak fares, scroll down the page to find fare information under the journey map.