Call centre operator

Online

Ask questions and give feedback via our online form.

Check service status for current bus, train and ferry information.

Privacy statement.

If it's about your go card, call us rather than submitting the form. We need to speak to you in person due to privacy requirements.

Phone

  • Call 13 12 30 from your home phone from anywhere in Australia for the cost of a local call. Higher call charges may apply for calls made from a mobile phone.
  • Non-English speaking callers: call 13 12 30 and request a three-way conversation with an interpreter.
  • National Relay Service (if you are deaf or have a hearing/speech impairment) TTY: call 13 36 77 and ask for 13 12 30.
  • Speak and Listen (speech-to-speech relay): call 1300 555 727 and ask for 13 12 30.
  • Internet relay: connect to the National Relay Service and ask for 13 12 30.

While we ask you to contact us directly for all your public transport needs, there may be times when you'll need to contact the operator directly, including: looking for lost property and school transport and accessibility enquiries.

Operator contact details

If you:

  • Bay Island Transit - 3409 1145
  • Bribie Island Coaches - 3408 2562
  • Brisbane City Council - 3403 8888
  • Brisbane Transport (Brisbane City Council) - 3403 8888
  • Bus Queensland Lockyer Valley - 5465 1797
  • Caboolture Bus Lines - 5495 4744
  • Clarks Logan City Bus Service - 3200 6754
  • Hornibrook bus Lines - 3284 1622
  • Kangaroo Bus Lines - 1300 BUS KBL (1300 287 525)
  • Mt Gravatt Bus Service - 3808 7800
  • Park Ridge Transit - 3802 1233
  • Queensland Rail - 13 16 17
  • Sunbus - 5450 7888
  • Surfside Bus Lines - 5571 6555
  • Thompson Bus Services - 3882 1200
  • Transdev - 3248 6100
  • Westside Bus Company - 3288 1333

Passenger transport offices

Location Office Phone/Fax
Cairns In person:
Level 4, Corporate Tower
15 Lake Street

Post:
PO Box 6542
Cairns Qld 4870
 
Ph: 4045 7099

Fax: 4045 7080
Carseldine In person:
GOP Building B-3
532 Beams Road

Post:
PO Box 156
Zillmere Qld 4034
Ph: 3863 9848

Fax: 3862 8196
Ipswich In person:
2 Colvin Street

Post:
PO Box 631
Ipswich Qld 4305
 
Ph: 3813 8686

Fax: 3813 8621
Mackay In person:
Endeavour Street Cnr Industrial Street

Post:
PO Box 62
Mackay Qld 4740
 
Ph: 4951 8313

Fax: 4951 8353
Maryborough In person:
Bright Street
Maryborough Qld 4650

Post:
PO Box 371
Maryborough Qld 4650
 
Ph: 4121 8315

Fax: 4121 8350
Mooloolaba In person:
131 Sugar Road Maroochydore

Post:
PO Box 111
Mooloolaba Qld 4557
Ph: 5452 1800

Fax: 5452 1801
Rockhampton In person:
31 Knight Street


Post:
PO Box 5096
Red Hill Rockhampton Qld 4701
Ph: 4931 1538

Fax: 4922 8253
Roma In person:
56-58 Gregory Street

Post:
PO BOX 126
Roma Qld 4455
 
Ph: 4622 9509

Fax: 4622 9533
Southport In person:
34-36 Railway Street

Post:
PO Box 10420
Southport Qld 4215
 

Ph: 5585 1856 (passenger transport)

Ph: 5585 1857 (school transport)

Fax: 5585 1858

Toowoomba In person:
1-5 Phillip St

Post:
PO Box 629
Toowoomba Qld 4350
 
Ph: 4639 0804

Fax: 4639 0719
Townsville In person:
21-35 Leyland Street
Garbutt

Post:
PO Box 7466
Garbutt Qld 4814
 
Ph: 4758 7534

Fax: 4758 7511

School transport offices

Location Office Postal address Phone Fax
Cairns Corporate Tower
15 Lake Street
Cairns QLD 4870
PO Box 6542
Cairns Qld 4870
4045 7085 4045 7080
Carseldine
GOP Building B-3
532 Beams Road
PO Box 156
Zillmere Qld 4034
3863 9848 3862 8196
Gold Coast Southport Transit Centre
34–36 Railway Street
Southport QLD 4215
PO Box 10420
Southport BC Qld 4215
5630 8857 5630 8858
Ipswich 2 Colvin Street
North Ipswich QLD 4305
PO Box 631
Ipswich Qld 4305
3813 8613 3813 8605
Mackay Level 3, 44 Nelson Street
Mackay QLD 4740
PO Box 62
Mackay Qld 4740
4951 8673 4951 8678
Maryborough Bright Street
Maryborough QLD 4650
PO Box 371
Maryborough Qld 4650
4121 8315 4121 8350
Mooloolaba 131 Sugar Road
Maroochydore QLD 4558
PO Box 111
Mooloolaba Qld 4557
5452 1800 5452 1818
Rockhampton 31 Knight Street
North Rockhamptom Qld 4701
PO Box 5096
Red Hill Rockhampton Qld 4701
4931 1539 4922 8253
Roma 56-58 Gregory Street
Roma QLD 4455
PO Box 126
Roma Qld 4455
4622 9509 4622 9533
Toowoomba 1–5 Phillip Street
Toowoomba QLD 4350
PO Box 629
Toowoomba Qld 4350
4639 0727 4639 0719
Townsville 21–35 Leyland Street
Garbutt QLD 4814
PO Box 7466
Garbutt BC 4814
4758 7544 4758 7511

Taxi hotline

All complaints regarding taxi customer service, fares and driver behaviour must, in the first instance, be directed to the relevant taxi booking company (PDF, 110KB) or local operator. In Queensland, taxi booking companies are contractually required to register, investigate and respond to all complaints of a routine or non-urgent nature within 10 business days. In country areas, the local operator is required under legislation to investigate and respond to complaints about services.

If you have:

  • lodged a service complaint with a taxi booking company or local operator, but:
    • the complaint remains unresolved (after 10 business days)
    • are unsatisfied with how the complaint was managed, or
  • serious concerns about taxi industry standards,

you may contact the Taxi Hotline and TMR TransLink Division may be able to provide assistance. Please note that action cannot be taken if there are insufficient details to determine the facts, or if the taxi driver/operator/company has acted within their requirements/obligations.

Phone: 1800 183 673 (free call within Australia, call charges may apply from mobile phones)
Email: taxi@translink.com.au

In person

Google map of the Visitor Information Centre

Visit us at the Visitor Information Centre, located opposite the Wintergarden in the Queen Street Mall.

Get tourist and visitor information including advice on using public transport for the first time.

Monday to Thursday: 9am to 5.30pm
Friday: 9am to 7pm
Saturday: 9am to 5pm
Sunday: 9.30am to 4.30pm

 

Social media

Follow us on Twitter at TransLinkSEQ and find us on Facebook at TransLinkQLD, but please note what we can do for you on social media.

Write to us

TransLink Division
Department of Transport and Main Roads
GPO Box 50
Brisbane
Queensland 4001