Customer feedback

 

We encourage you to voice your ideas, opinions and concerns, so let us know what you're thinking. You can get in touch via:

Our website and 24/7 call centre staff can provide information in response to timetable and service enquiries, and ticketing products.

What we do with your feedback

Your feedback is a valuable tool which helps us to:

  • create additional services
  • schedule changes
  • upgrade public transport facilities
  • plan infrastructure placement
  • improve go card, and
  • much more!

Our customer service guidelines

Transparency and accountability are important to us. We make all reasonable efforts to finalise complaints as quickly as possible in accordance with our guidelines.

We record all feedback and send it to the appropriate team for consideration.