At TransLink our vision is making travel easy.
Our strategic plan outlines our five strategic pillars and details the strategies to achieve them and key strategic measures to evaluate our success. Our strategic pillars are:
- Quality customer experience - customers are strong advocates, based on a quality, consistent and seamless experience at all touch points.
- Effective stakeholder engagement - TransLink's business is supported through strong and mutually beneficial relationships.
- Achieving business excellence - business excellence is achieved, with a highly engaged and innovative team, and effective corporate governance.
- Managing the network - public transport is highly integrated, efficient and recognised as a key driver of economic growth.
- Financial sustainability - effective economic management, ensuring cost effective delivery of services.
Read the TransLink Transit Authority Strategic Plan 2011-2015 (PDF, 180KB).