TransLink brings together state and local governments, industry and community groups in a joint effort to improve public transport services and infrastructure in Queensland.

TransLink looks at patronage growth and considers population increases when planning changes to our network or building new infrastructure projects.

We also collect feedback from customers through the TransLink call centre and via our website and Twitter.

Public transport infrastructure manual

The Public transport infrastructure manual - May 2012(PDF, 9.42MB) applies best practice planning and design principles to public transport infrastructure. It defines the elements of good public transport facilities, helps with evaluating existing facilities and should be used as a design tool when developing new infrastructure within the TransLink network.

If you have problems downloading this document, please contact TransLink on 13 12 30.

Queensland Transport and Roads Investment Program (QTRIP)

TransLink also works closely with local, state and federal government departments on planning large scale infrastructure projects such as:

How do we do it - community engagement

We are committed to leading and delivering a public transport system that is valued by the people of Queensland.

Part of this commitment involves inviting and encouraging feedback from the community on projects that affect them.

This can include:

  • getting customer feedback on proposed timetables or changes to routes
  • having customer satisfaction surveys carried out by independent research firms
  • getting feedback on plans to upgrade or build new public transport infrastructure.

You may be invited to attend an information session hosted by TransLink in your local community. These sessions are usually advertised in local newspapers, on our website or via a newsletter or flyer dropped in your letterbox.

Of course you don't have to wait for us to come to you. We welcome your feedback any time to help us improve our services and continue to shape the future of public transport - contact us.