Aerial view of bus.

Projects and initiatives

TransLink is constantly improving our network and services to make it easier to use public transport.

This includes station upgrades, expanding the network and changing the way we do business.

View our projects and initiatives page to see what we are working on.  

Ticket and fare integration

TransLink works with our operators to provide integrated ticketing options that allow you to travel seamlessly between our buses, ferries, trains and trams.

We've also introduced integrated travel and entry tickets for major events. These tickets allow attendees to travel for free and gain entry to events using one ticket.

Customer research

We regularly conduct market research so we can learn about our customers and their travel patterns. Depending on the kind of information we are looking to gather, we may:

  • Contact people randomly either through consumer panels or by random phone dialing.
  • Speak to people who are at stops or stations, or travelling on board public transport services.
  • Contact registered go card customers who have agreed to be considered for market research or opinion polls in the future.

Customer satisfaction

Every three months we commission an independent research company to conduct research on our behalf to monitor customer satisfaction.

You can check out our customer satisfaction results on the public transport performance data page.